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Anonymous
May 2, 2010
Question

Premiere CS5 takes 5 minutes to start up

  • May 2, 2010
  • 24 replies
  • 61877 views

When loading PPro CS5 - my splash screen gets stuck on "Loading ExporterQuickTimeHost" -- for, really, about five minutes.  This is not an exaggeration.  I've timed it multiple times.  The shortest was four and a half minutes, the worst about seven minutes.

After Effects does the same thing -- stuck on "Loading MediaCore."  About the same time delays.

Photoshop and InDesign load without issue.

My system is a three month old Intel i7 with 8 gigs of DDR3 ram along wth an unsupported NVIDIA graphics card with more CUDA cores than the lowest supported card.  Meaning, this isn't some ancient awful system.

Any thoughts or ideas?

Thanks.

    This topic has been closed for replies.

    24 replies

    Sprinty
    Sprinty
    Participant
    February 8, 2016

    Im on windows 10 laptop

    I just got premiere pro cc 2015 and  it gets stuck at Loading ExporterQuickTimeHost.prm

    G
    GregSchlueter
    Participant
    April 1, 2016

    Spent 8 hours with this issue, CS5 on Windows 7 Ultimate 64. Tried firewallls, deleting prefs, QT fixes, permissions, new User...none of it.

    My UGLY work around that DID work:
    1) New User name (don't think that was necessary, but cleared up some permissions issues).

    2) Before LAUNCHING, changed "Adobe QT32 Server" to "Adobe QT32 ServerBK" ----   Prog files > Adobe > Ad Prem CS5 > 32 >

    This got me through initialization. Had tried this earlier... left the "BK" version, but when I tried to load a project it crashed. SO...
    3) AFTER launch, with window asking you to open a particular file (or new, etc.)-- CHANGE back to "Adobe QT32 Server."

    All is a pain, but quite well.
    Learning patience... blessings on all...

    P
    pooya_k
    Participant
    October 14, 2011

    For Mac users I figured out that you can get around this problem by trashing your preferences which are essentially 2 sets of files:

    1: ~/Library/Application Support/Adobe/Premiere Pro (the whole folder)

    2: ~/Library/Preferences/com.Adobe.Premiere Pro.* (anything that starts with this)

    restart and things should go fine. Also check your hosts file for irregularities just in case.

    L
    legron217
    Participant
    October 5, 2011

    I was having the same problem. I started reading this forum and a few others and got lost in all the jargon after about 10 minutes gave up and opened my task manager to end process and accidently closed Adobe QT32 Server.exe *32 and then it started up once the process ended since then it has got stuck on the same exporterquicktime blah blah blah from time to time and whenever I goto close that when it stuck it starts up. Hope this helps some of ya.

    J
    JordanJohn007
    Participant
    September 20, 2011

    Ugh..I have been reading all these posts for two days now, turning off the firewall, re-installing the quicktime software, and still having the same issues. 

    I had my computer starting to warn me of low space on my c drive,  an issue with a hidden folder C:\Users\Jordan\AppData\Roaming\Adobe\Common\Media Cache Files that was filled with temp files totaling over 250 gb of data, after finding and deleting, I tried opening Premiere Pro cS5, as I do everyday, and then it got stuck while trying to load exporterQuicktimeHost.prm it seems to halt the start up... it never opens.  I tried with  Encore and After effects all doing the similar acts... with after effects it finally opens after about ten minutes, but it slows at opening the mediacore.

    I tried with Photoshop and the errror I get when opening the software is... "An unexpected and unrecoverable problem has occurred. Photoshop will now exit."  when I hit ok

    Runtime Error!

    Program: C:\Pro...

    This application has requested the Runtime to terminate it in an unusual way.

    Please contact the application support team for more information.

    Any suggestions on this?

    I am running a HPz400 tower, windows 7, quicktime pro, 12 gig ram, fx5800 quadra video card.  CS5 5.03

    Please help... any suggestions?  I am dying and a presentation is due that I have lsot two days on...

    the_wine_snob
    the_wine_snob
    Inspiring
    September 21, 2011

    It sounds like you have myriad problems, from the HDD space on C:\, to probable C++ Runtime issues with Windows. I would attack each, one at a time, and see if you can clear up the issues on your system.

    Good luck,

    Hunt

    J
    JordanJohn007
    Participant
    September 21, 2011

    I wiped my entire computer, reinstalled the Windows 7 professional

    software, reinstalled quicktime 7.7, and the adobe suite, everything

    loaded EXCEPT PHOTOSHOP, AFTER EFFECTS AND PREMIERE.

    What is going on?

    A
    Anonymous
    July 14, 2011

    I found a quick and dirty solution that might work for you.

    If during my logon session I have already opened and then subsequently closed Premiere Pro I noticed that there are still two copies of "Adobe QT32 Server.exe" and one copy of "dynamiclinkmanager.exe" running.

    If your Premiere Pro gets stuck, go into task manager, and end proccess "Adobe Premiere Pro.exe", as well as the ones above. Then restart Premiere Pro and it should work fine. Hope this helps.

    DanBrasil
    DanBrasil
    Participant
    April 25, 2011

    I had the same issue and for my case the solution was simple and if you had not yet found any solution, this is exactly what I did: I unistaled premiere and quicktime, but, most important, I unistaled any codec packs I had. You got to eliminate every codec pack you have that are not microsoft's codecs. Then I restarted the machine. After that I reinstaled premiere and instaled version 7.55 of quicktime and restarted again. Then it's just make sure you have every quicktime and adobe processes/programs enabled and unblocked and it should fine.

    I don't know about newer versions of quicktime vs. premiere but this is the one I got and it works perfectly.

    Hope this helps.

    Good luck.

    Z
    zaarc2000
    Participant
    April 26, 2011

    I dont know if this makes any sense, but here is what i did to fix this issue. I noticed the attirbutes of my AppData folder were set to HIDDEN. i unhid that entire folder. then i also noticed that inside that folder are three folders. Local LocalLow and Roaming. in the Local Low folder is an Apple COmputer folder which had quicktime in it. in the Roaming folder is also an Apple Computer folder which was empty. so i copied the quicktime folder from the locallow folder into that one. I dont know which one of these operations did the trick, but both Premiere and AE opened normally after that! woohoo!!

    B
    Beavdog_com
    Participant
    April 22, 2011

    Here's the fix, disable yer wireless network or network.  This tells AE and PP that yer not on a network.

    Also, not a bad idea to shut off any antivirus or similiar programs, firewall, etc.

    Happy editing

    ltdan

      AltWhitman
      AltWhitman
      Participant
      December 8, 2011

      Thanks Beavdog--simple, quick, and it worked for me.

      L
      Lightfoot13
      Known Participant
      April 19, 2011

      All,

      Same thing happens on my Mac.  OS X 10.6.7, QT 7.6.6.  Gets stuck at the same Quicktime component described here.  Any help appreciated.

      A
      Anonymous
      April 19, 2011
      No text available
      A
      Animation Guy
      Inspiring
      April 19, 2011

      slow, painfully slow start-up is very common if you are running a firewall. Turn it off, and PP will load in a few seconds.

      Dave.

      A
      Anonymous
      April 7, 2011

      It seems like the "ExporterQuickTimeHost.prm" still exists.  I have been down for 3 days now.  No matter how long I wait Premiere will not start.  Has anyone come up with a solution yet.?

      si conehead
      si conehead
      Inspiring
      April 7, 2011

      Have you shut off UAC and disabled all of the MSCONFIG

      startup items?

      T
      Trenttus
      Participant
      November 18, 2010

      I had this exact same problem except my Premiere Pro never ended up loading. I would leave it on all night at in the morning it would still say "Loading ExporterQuickTimeHost".

      I found this forum and tired everything people suggested, I even disabled my firewall and antivirus entirely. Still nothing. I sat there scratching my head for hours. Then I thought what have a changed between when it did work and when it didn't. I looked at my recently installed programs and changes I have made to my computer. I had installed Spyware Doctor but I had totally disabled it since then. But I had a hunch and totally uninstalled it, restarted and IT WORKED! So something still must've been running the background from Spyware Doctor blocking the connection.

      If something has stopped working that used to work always look at things you have changed on your computer no matter how irrelevant you think they may be.

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