A

Anonymous

Question

Premiere CS5 takes 5 minutes to start up

Forum|Forum|15 years ago
May 2, 2010
24 replies
61877 views

When loading PPro CS5 - my splash screen gets stuck on "Loading ExporterQuickTimeHost" -- for, really, about five minutes. This is not an exaggeration. I've timed it multiple times. The shortest was four and a half minutes, the worst about seven minutes.

After Effects does the same thing -- stuck on "Loading MediaCore." About the same time delays.

Photoshop and InDesign load without issue.

My system is a three month old Intel i7 with 8 gigs of DDR3 ram along wth an unsupported NVIDIA graphics card with more CUDA cores than the lowest supported card. Meaning, this isn't some ancient awful system.

Any thoughts or ideas?

Thanks.

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Admiral_Cook

Known Participant

Same problem here.

AfterEffects pops up message "No QuickTime installed" after mentioned delay.

And I have QT 7.6.6 Pro installed and fully working.

Premiere stops loading at ExporterQuickTimeHost.prm, or something like that. Then continues after several minutes... Then stops at QuickTime importer. Then continues after several minutes. Then when you are in Premiere you can not import or export MOV.

I'm using Windows7 Ultimate.

Any ideas?

the_wine_snob

Inspiring

QT 7.6.3 & 7.6.4 had issues with Adobe programs, just as 7.5.3 & 7.5.4 did. I had heard that 7.6.6 was a good version, but have to admit that for me, 7.5.5 was the "last known good." Wonder if 7.6.6 is following in the footsteps of its recent predecessors? Maybe try with a copy of 7.5.5.

Good luck,

Hunt

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Admiral_Cook

Known Participant

In requirements for CS5 they said QT 7.6.2, so I uninstalled 7.6.6 and tried with 7.6.2, but no luck.

J

jphilip75

Known Participant

It's your firewall blocking connexions for the file named dynamiclinkmanager.exe who is located on C:\Program Files\Adobe\Adobe Premiere Pro CS5\32.

Add a rule to allow dynamiclinkmanager.exe at least on your local system.

Ooops I forgot the other file named Adobe QT32 Server.exe on the same folder

Phil

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Anonymous

jphilip75

My thanks. All Adobe functions have all permissions with my firewall. I also checked the specific applications you cited and they have local and web permissions.

I'm grateful for any further thoughts you, or anyone, may have. It would be wonderful if I could avoid the whole uninstalle/re-install everything thing.

Bill Gehrke

Inspiring

Please run my Premiere Pro Benchmark PPBM4 (yes I know it was designred for CS4) but since Harm has run it sucessfully on CS5 it will tell us how well you machine/OS is tuned and/or configured.

A

Anonymous

My thanks for your note. This is a three month old Dell Studio Intel i7 system with nice everything. Additionally, the only issue with Premiere is the start up thing -- after that it performs fine. So, I think it's pretty clear it's not system capability thing, but rather some kind of software conflict somewhere -- that I had hoped someone else had encountered and resolved.

Again, my thanks for your note.

Harm_Millaard

Inspiring

If you follow this link and then continue to the second included link, there are a number of data requested, like Process Explorer and DXDIAG: Some suggestions...

If you post those as screenshots and attachment, we can have a look at what may be wrong.

Harm_Millaard

Inspiring

Something is wrong here. On my system, the time between pressing the PR icon on the desktop or quick launch bar and the open project window is around 6 - 7 seconds. using a Velociraptor.

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