Premiere does not import audio that is attached to video

Hey.

I also have this issue. Just updated to CC2017 today, and was looking to actually get cracking with a new project.

Specs: Windows 10, latest updates. GTX TITAN X, 64GB RAM, i7-3930K 3.20GHz.

The client has provided me with a bunch of H264 encoded .MOV's from a phone to quickly cut together. I imported the files with Media Browser, but Premiere does not see any audio attached. This isn't the first time this has happened, and usually it's to do with the files having 'loose audio' from a less than professional camera.

Usually re-encoding the files with AME or Handbreak does the job. I use both, re-encoding to H264 1080p30 20MB/s CBR with 160kbps AAC 48kHz MP4 files.

These also exhibit the same problem.

So, frustrated I crack open some old projects. First I test my finished exported and signed off files (MP4's) which I know to have been exported with AME and have audio. These import into Premiere without audio.

Then I test some footage straight from a Sony FS7, importing from the media browser, and bingo, Premiere finds audio.

Seems H264 encoded video doesn't import with audio with this new update. Is there a codec issue here? What can be done to fix this. I'm going to try a few other transcoding options like MXFOP1a and cross my fingers.

Thanks,

Olly

I tried going to

[MAC USER] /users/<your-name>/library/application support/adobe/common/

[Windows] C:\Users\<your-name>\AppData\Roaming\Adobe\Common

And deleting everything AFTER I already deleted the regular cache on my scratch disk.

But it did not fix the problem.

So the temp workaround is to convert your files in handbrake and they'll work.  This is asinine.  I can't believe the NEW version wiped out every codec.

Has anyone uninstalled, used the Adobe uninstall tool then reinstalled an old version yet?

I have the exact same problem.  I've tried everything including trying to go back to previous version and now no version works correctly.   I did a system restore and that seemed to make things worse.  I've spent the entire day dealing with this and other problems due to this update.  Never had a problem before with any update.

Oh good god.  Even rolling back to 2015.4 hasn't saved my troubles.  One video clip won't have audio attached when adding to project.......

WHAT HAVE YOU DONE, ADOBE?!

I would use Media Encoder.  But yes I would convert them to the format that matches your sequence.  If you don't have a preference then ProRes 422 would be a good starting point.  Hope that helps.

What format is the video you're trying to import?  I just imported a bunch of ProRes 422 QT's and they are working perfectly.

I too had this problem.

What I did was uninstall 2017 and rolled back to 2015.4

Atrocious testing by Adobe.  I've never uninstalled an App so fast.... But at least my program is back to working and I didn't lose that much work time...

Hi Nickm,

Please attach a screenshot of the Project Panel and the Timeline.

Clean the Media Cache (keeping Premiere Pro closed).

Find instructions here: FAQ: How to clean media cache files

Navigate to the Media Cache location as specified in the Premiere Pro preferences and rename the folders.

   MAC: Premiere Pro menu>Preferences>Media

   Windows: Edit Menu>Preferences>Media

Please reply if your issue gets resolved after trying these steps.

NOTE: Premiere Pro will conform all files after opening any/all project(s) and will generate the peak file for the audio. This might take long depending upon the number of Media used in the project(s).

Thanks,

Kulpreet Singh