Participant

Answered

Premiere Essential Graphics Issue

Forum|Forum|4 years ago
June 25, 2021
5 replies
10020 views

Hey team. I've been using the essential graphics in Premiere frequently and enjoying it. I click the Adobe Stock, and then click 'Free', and then grab whatever I need.

As of today, most of the templates that come up in the free category have an error when I drop them in and it tells me I must purchase licesnses. Is this an error? Do I only have access to a certain number of free templates in a time period? Hoping this is an Adobe problem. Also I'm using the most up-to-date version of Premiere.

Thanks

Correct answer default2707638823cocf

To this day it is still happening. Any updates on fixing this?

David GG

Participant

I'm still getting this error message. Can someone assist?

R

Regirøck570

Participant

Likewise, I'm still having this problem months after the release of 22.2 (I'm on 23 now). Unsure why Drag & Drop doesn't work, but adding to Libraries via the Web does.

S

sachag37368285

Known Participant

Hello - I'm also having this same problem and this is 8 months later...

DaciaSaenz

Inspiring

The initial issue was resolved last year. Unfortunately, a new issue was introduced last week because Stock has introduced a subscription model. We are hoping that this will be resolved soon. In the meantime, the workaround is to license your desired Mogrts (including Free ones) via a Browser and the Stock website: https://stock.adobe.com/templates

Apologies for the inconvenience,

Dacia

- Dacia Saenz, AE & PR Engineering Teams

DaciaSaenz

Inspiring

Hi All,

The issues with in-app licensing of Mogrts via the EGP should be resolved today in version 22.2 and before. There are still bugs in Beta 22.3 that we are addressing. Please let us know if you're still experiencing problems.

Thank you for your patience with this,

Dacia

- Dacia Saenz, AE & PR Engineering Teams

DaciaSaenz

Inspiring

Hi James,

Unfortunately, there was a mistake in how some of the stock mogrts are tagged. There is a set of mogrts that are actually Premium and not free and not marked appropriately.

The stock team is aware of the issue and working to resolve it.

Apologies for the inconvenience,

Dacia

- Dacia Saenz, AE & PR Engineering Teams

Kevin J. Monahan Jr.

Community Manager

Thanks, Dacia.

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

J

James S BAuthor

Participant

Thank you both for the quick reply. I get it.

Hopefully it gets sorted soon, it's heartbreaking to find the perfect template and then have the error, or need to purchase.

Thank again!

James

Kevin J. Monahan Jr.

Community Manager

Hi James,

Sorry about that. I tried it and received the same error. I noted that you could right click on the asset to Download (Free), but that also turned up an error. I would say this experience is rather buggy.

Fortunately, not all of the mogrts have the same behavior, so you might try some of the ones on other pages. By the way, small tip, if you type any single letter of the alphabet into the search bar, you'll expose a good number more of free templates you can check out.

Thank You,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

J

James S BAuthor

Participant

It also sometimes says: "An error occurred during download from Adobe Stock Server. Please try again".

I have tried many times, and the adobe server status seems to be in good shape.

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