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Riotearp07
Participating Frequently
November 22, 2020
Answered

Premiere extensions greyed out

  • November 22, 2020
  • 18 replies
  • 61054 views

This has been answered before, but no solution is working... Ever since the new update my extension tab is greyed out. I've uninstalled and reinstalled all adobe products, I've hit shift on my way into adobo to clear the cache, I've updated all extensions. Still Greyed out. 

    Correct answer Ann Bens

    You are right, my "workaround" only works for my purpose, that is to create extensions, not to download them.

     

    However, my "workaround" proves that is not the "Extensions engine" that is not working. I think it's something to do with the "Creative Cloud" account, or with the "free" extensions that I tried to download (maybe the version, althugh I tried with 14.0 also and same result).

     

    To be honest, you could be right and "official" extensions (from exchange.adobe.com) are not downloable during the trial period. If I decide to get a paid suscription we'll find out ...


    Fixed in update 14.9.

    18 replies

    Show previous replies
    O
    Olly5FB2
    Participating Frequently
    March 29, 2021

    Hi I have the same problem with version 15. Nothing suggested works and it's crippling my workflow. Has anyone found a fix? Heeeeellllpppppppp

      S
      Social Dynamism
      Participant
      March 1, 2021

      I am using premiere pro (14.9) and audition (13.0.13) and I am still having this same issue.

      mohsena77322921
      mohsena77322921
      Participant
      March 9, 2021

      Same here, that extension is greyed out. Using version 14.9. I bought a popular extension from Motion Bro and I am wasting not only money to fix this but time too. 

      Ann Bens
      Community Expert
      Ann BensCommunity Expert
      Community Expert
      March 9, 2021

      Have you contacted vendor?

      A
      Andrés5CB0
      Participating Frequently
      February 7, 2021

      OK I was able to make it work with a "test" extension, can be downloaded here:

      https://github.com/NTProductions/adobe-extension-testing   


      If you want to do this test, just download the "Extension Testing" folder and move it to "Library/Application\ Support/Adobe/CEP/extensions" (I'm on a Mac ...).
       
      After that, you'll need to edit the "manifest.xml" file in the "CSXS" folder:
       
      I changed this:
      <Host Name="AEFT" Version="12.0" />
       
      To this:
      <Host Name="PPRO" Version="9.0" />
       
      I opened Premiere, went to Window > Extensions, and now I see "Extension Testing" ... finally!

       

      To make this "Extension Testing" work you may also need to run this terminal command:

      defaults write /Users/<username>/Library/Preferences/com.adobe.CSXS.10.plist PlayerDebugMode 1

       
      P.S.: @R Neil Haugen I'm still in trial mode, so your advanced guess is missleading 😉 

       

        R Neil Haugen
        R Neil Haugen
        Legend
        February 7, 2021

        In troubleshooting, one guesses based on past experience.You cannot 'know' if you're needing to  test.

         

        And considering that you are on a test period ... I don't see that adding a workaround to the 'natural' process, proves anything other than for your situation, adding the extension-forcing action worked.

         

        It doesn't present over-riding evidence for anything. It does provide a usable workaround to the issue you were facing ... which if of course useful and therefore welcome.

         

        Neil

        Everyone's mileage always varies ...
        A
        Andrés5CB0
        Participating Frequently
        February 7, 2021

        You are right, my "workaround" only works for my purpose, that is to create extensions, not to download them.

         

        However, my "workaround" proves that is not the "Extensions engine" that is not working. I think it's something to do with the "Creative Cloud" account, or with the "free" extensions that I tried to download (maybe the version, althugh I tried with 14.0 also and same result).

         

        To be honest, you could be right and "official" extensions (from exchange.adobe.com) are not downloable during the trial period. If I decide to get a paid suscription we'll find out ...

        R Neil Haugen
        R Neil Haugen
        Legend
        February 7, 2021

        My Red Giant and Autokroma are working just fine ... so ... it seems on my PC, extensions are working.

         

        Neil

        Everyone's mileage always varies ...
        A
        Andrés5CB0
        Participating Frequently
        February 7, 2021

        Good for you. Irrelevant for the rest of the people in this post.

          A
          Andrés5CB0
          Participating Frequently
          February 7, 2021

          Same here, I tested with Premiere 14.0 and Premiere 14.8 (last version). I can't install extensions (greyed out), tried follwing different ways:

           

          1) In Premiere, I go to “Window > Find Extensions on Exchange”, I click on anyone, on the “Free” button, and nothing happens.

          2) If I try to install a zxp file using “zxpInstaller”, “Extrsnsion Manager Anastasiyr”, I get an error.

          3) Tried installing a zxp file with command line, using ExManComd: ./Contents/MacOS/ExManCmd --install transitions-essentials-lite-4.4.7-zxpstore.com.zxp (nothing happens)

          3) If I go to /Library/Application\ Support/Adobe/CEP/extensions and copy the extensions files (jsx, xml, etc.. ), nothing happens, still “Window > Extensions” is greyed out. I’m trying to install this one: https://github.com/NTProductions/adobe-extension-testing

           

          Also, I adjusted the preferences to allow any extension with this command:

          defaults write /Users/<username>/Library/Preferences/com.adobe.CSXS.10.plist PlayerDebugMode 1

          defaults write /Users/<username>/Library/Preferences/com.adobe.CSXS.14.plist PlayerDebugMode 1

           

          This is very frustrating ... I'm a developer and have a client that has asked for a Premiere extension, but I can't even install one ... this is ridiculous ... my trial period expires in a few days and I obviously will cancel if I can't get extensions to work (because I won't be able to work on an extension for my client ...)

            R Neil Haugen
            R Neil Haugen
            Legend
            February 7, 2021

            I'm not sure extensions work with a trial of Premiere ...

             

            Neil

            Everyone's mileage always varies ...
            A
            Andrés5CB0
            Participating Frequently
            February 7, 2021

            Do you have any link or reference where it says extensions don't work during trial period? or you are just guessing?

            G
            gregagostincar
            Participant
            January 30, 2021

            I have the same issues. I bought super popular transitions (an extension) on Video Hive. I installed following the instruction, but the extension button in Adobe Premiere is greyed out. 

             

            So I searched for extensions on Adobe Exchange, clicked on install, but nothing happened - the adobe cloud does not open.

             

            Basically, these 2 problems are very common, but it seems that no one has an idea what's wrong.

            Any tips, please? Maybe someone from Adobe support?

            P.s. I'm using Adobe Premiere 14.8 (I tried downgrading to 14.5, but the problem persists). 

              Jeff Bugbee
              Community Expert
              Jeff BugbeeCommunity Expert
              Community Expert
              November 23, 2020

              Do you have a project open? The extensions window is greyed out if you are on the initial Premiere splash screen.

               

              Aslo check if the extensions are located here:

              /Library/Application Support/Adobe/CEP/extensions/

                R
                Riotearp07Author
                Participating Frequently
                November 23, 2020

                ok i figured out how to get there on windows.  

                C:\Program Files\Common Files\Adobe\CEP\extensions\

                 

                but no they were not there, I placed some extensions in there, re opened premiere, (inside of a project) and they are still grey

                Jeff Bugbee
                Community Expert
                Jeff BugbeeCommunity Expert
                Community Expert
                November 23, 2020

                If there were no extensions in that folder, you need to reinstall the extensions, not move old extensions there.

                Ann Bens
                Community Expert
                Ann BensCommunity Expert
                Community Expert
                November 22, 2020

                Are the extentions compatibele with 14.6?

                  R
                  Riotearp07Author
                  Participating Frequently
                  November 22, 2020

                  we are talking about red giant, plural eyes, red giant universe, Mister horse, and motion array specifically. I would imagine so. 

                  Ann Bens
                  Community Expert
                  Ann BensCommunity Expert
                  Community Expert
                  November 23, 2020

                  You should check with the manufacuter first.

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