Skip to main content
JonesMillbank
JonesMillbank
Participating Frequently
March 20, 2018
Answered

Premiere flickering to black on pause

  • March 20, 2018
  • 5 replies
  • 9400 views

This has happened on a previous machine sporadically before fixing itself and is now occurring again. Specs are as follows:

i7-7700 @ 3.60GHz

GeForce GTX 1050

32GB DDR4

Working with 4K MXFs and various effects throughout including LUTs via Lumetri

Basically sometimes playback is ok, but 90% of the time the program monitor will flicker to black a few times at the start of playback, play fine for 5-30s and then go to black entirely. Pausing playback at any point just displays black. Reverting to software only "fixes" the issue but playback isn't functional/smooth.

Tried uninstalling everything, Adobe Cleaner, reinstalling CPU and GPU drivers, disabling/enabling onboard GPU etc, nothing works. Other machines with similar (if not identical) specs are absolutely fine and playback all of the above content at full.

Any ideas?

    This topic has been closed for replies.
    Correct answer Kevin-Monahan

    Hi Jones,

    The product team fixed this issue in v.14.8. If you or anyone else still has the issue, be sure to create a new post. Locking. 

     

    Thanks,
    Kevin

    5 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity ManagerCorrect answer
    Community Manager
    September 28, 2022

    Hi Jones,

    The product team fixed this issue in v.14.8. If you or anyone else still has the issue, be sure to create a new post. Locking. 

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    JonesMillbank
    JonesMillbankAuthor
    Participating Frequently
    March 22, 2018

    After resetting everything to scratch, I've narrowed down the issue to be some sort of conflict with other software. Playback was absolutely fine for over 12 hours, leaving Premiere looped overnight, but as soon as another program, be that Chrome, Photoshop or other is opened playback flickers 3/4 times and then goes black. A restart of the machine is the only fix.

    If Chrome (for example) is already open on Premiere launch then it's fine, but opening a new tab kills it. Premiere still runs high (50% CPU, 75% GPU, 13GB RAM) but shows nothing but black.

    I've done a memtest, changed RAM and changed GPU (to a 960) and that hasn't changed anything.

    tuckerwagner
    tuckerwagner
    Inspiring
    March 24, 2018

    I might have a better solution for you! This could be caused by some error with your web browser using hardware acceleration for graphics. Luckily you can turn this off:

    Chrome:

    How to Turn Hardware Acceleration On and Off in Chrome

    Firefox:

    Hardware acceleration and WindowBlinds causes Firefox to crash | Firefox Help

      E
      engendroemprendedor
      Participant
      October 11, 2019
      This worked for me, thank you!
      JonesMillbank
      JonesMillbankAuthor
      Participating Frequently
      March 21, 2018

      No and we shouldn't need to use proxies. Other machines with identical specs and can playback this type of media (plus more intensive, like CinemaDNG), absolutely fine.

      E
      excited_Genie16B8
      Legend
      March 21, 2018

      Believe it or not, CinemaDNG is actually easier to play than H.264.

      Give those proxies a go.  Report back.

      JonesMillbank
      JonesMillbankAuthor
      Participating Frequently
      March 21, 2018

      Using or not using proxies isn't the issue since there's a machine right next to the problematic one with the same specs that runs absolutely fine. Introducing proxies into the workflow is a temporary fix, not a solution.

      E
      excited_Genie16B8
      Legend
      March 20, 2018

      Are you using Cineform proxies?  If not, do so.  Report back.

      Work offline using proxy media |

      tuckerwagner
      tuckerwagner
      Inspiring
      March 20, 2018

      Does this change for you if you change your renderer in Premiere? You can do this by going to File>Project Settings>General and changing the renderer from GPU to Software or vice versa.

      Also, do you have "Enable accelerated Intel h.264 decoding" unchecked in Edit>Preferences>Media. This could also help.

      JonesMillbank
      JonesMillbankAuthor
      Participating Frequently
      March 21, 2018

      Yes, as said, reverting to software "fixes" the issue but playback isn't possible due to the media.

      Unticking accelerated h264 decoding hasn't done anything.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices