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atfaurote
atfaurote
Known Participant
March 26, 2019
Question

Premiere freezes/crashes when attaching proxies

  • March 26, 2019
  • 3 replies
  • 2876 views

I can get through the entire process of trying to attach proxies. Whether I have one or a dozen, when I finish the last clip (either by choosing the file to attach or skipping it), Premiere freezes and goes unresponsive until I force it to close.

I'm having this issue on both my macbook pro and my new PC. Both running the most current version of Premiere.

I had this problem several months back on my macbook, but the solution was to simply connect on a macpro tower, so it seemed like it must be a resource problem. But this new PC is a workhorse compared to the macpro, so... No clue what the problem is.

This topic has been closed for replies.

3 replies

Pursuit Films Post
Pursuit Films Post
Participant
September 26, 2023

Chiming in here. Sept of 2023. Working on a large project that uses Canon RAW with in camera proxies. Using Synology servers, as well as, fast SSDs for taking home/offsite to work on.

For a while anytime I clicked "attach proxies", found the proxy files it would crash. NOW, it does it less but only if I do less than 5 at a time. If I try to connect a whole folder to it's proxies it crashes. 

Thinking it's a server thing but reading the link posted 

 

W
WilliamA15
Participant
June 23, 2020

My proxy clips were also freezing and being unresponsive. It is a common problem when you interpret footage to slow it down/etc. You have to remember to also interpret the proxy clips to the same fps from media encoder.

    C
    Community Expert
    Carlos ZiadeCommunity Expert
    Community Expert
    March 26, 2019

    Please refer to this:

    Adobe Premiere Pro Help | Ingest and Proxy Workflow in Adobe Premiere Pro CC

    Proxy workflows should follow the guidelines, when things mismatch, issues result ...

    I don't think its a windows or mac problem as much as it is a proxy workflow issue,

    we should always pay attention to clip formats, frame rates, resolution, pixel aspect etc ...

    can you please share your workflow? what format are your video files and what are your

    ingest settings for proxies?

    atfaurote
    atfauroteAuthor
    Known Participant
    March 27, 2019

    Thanks, Carlos.

    Digging in definitely revealed a different underlying issue. So this is the same proxy workflow we've been using for over a year. It had only been an issue on one computer for a couple of weeks, and this was several months ago.

    Here's the workflow:

    We have a ProMAX media server. Part of the functionality of that server is that it can create a proxy version of a partition where it treats the entire original partition as a watch folder and creates proxies of any media that is put on it. Then in Premiere we just have to attach the proxies that ProMAX automatically created. It usually works beautifully.

    When I tried to compare the original Canon C300 MkII MXF media to the MP4s created by ProMAX, however, I found that Premiere crashes when trying to import the proxies as original media, not just when attaching them. So clearly I have an issue with those MP4s.

    QuickTime opens them just fine, so the MP4s aren't corrupt. But Premiere and Media Encoder both crash when trying to import them.

    I copied the MP4 off of the server to my desktop and it imported into Premiere with no problem or even delay. So clearly my issue is with the server.

    Thanks for the question that prompted me to dig a little deeper.

    C
    Community Expert
    Carlos ZiadeCommunity Expert
    Community Expert
    March 28, 2019

    Thanks for sharing your workflow, and I hope any ACPs or Adobe staff with deep knowledge in servers might hop in for this...

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