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Participant
May 3, 2018
Resuelto

Premiere imports .mp4 only as audio.

  • May 3, 2018
  • 11 respuestas
  • 41341 visualizaciones

Hello!

I recently updated my premiere to v.12.1.1. and now have a issue where when i try to import video files (.mp4, shot on Sony a7sII), some of the files show up just as audio.

I tried to import through drag and drop, and the import window to no avail.

What seems random is that every time i tried to import again, the files that didn't work seemed to change, i.e. the same file could one time work and the second time not.

My computers specs:

How the files look once imported:

This is truly frustrating as there doesn't seem to be any clear-cut answer to what can be done about this anywhere, and I am working on a tight deadline with this project. Any help or suggestions would be much appreciated.

Mejor respuesta de kristians91123582

QUICK UPDATE:

Found a work-around for this problem.
I happened to have the original memory cards with the source material left, so I copied the files that didn't import properly from the memory card to a different folder and imported those.

This is though a very poor fix, since I just happened to be lucky enough to have the original cards left, so can't really call this a fix.

11 respuestas

kristians91123582AutorRespuesta
Participant
May 3, 2018

QUICK UPDATE:

Found a work-around for this problem.
I happened to have the original memory cards with the source material left, so I copied the files that didn't import properly from the memory card to a different folder and imported those.

This is though a very poor fix, since I just happened to be lucky enough to have the original cards left, so can't really call this a fix.