Skip to main content
nicholasu40352364
nicholasu40352364
Participant
July 1, 2019
Question

Premiere Keeps Freezing. Any suggestions?

  • July 1, 2019
  • 2 replies
  • 555 views

Hey guys,

I have been having problems with both playback and exporting with premier.

I was first having an issue where when I am editing projects. I would place a couple of clips recorded on my nikond5300. I would then press play to start editing and it would play for a little bit, then the screen would freeze up and the audio would keep running, it would not allow my to pause it and I would eventually have to force quit the app. I switched my projects setting from metal to software only, the video made it a little further before freezing.

I tried moving the files to a different location on my computer and tried again.

Same thing.

I then tried un installing and reinstalling premiere. Same thing.

I have a new computer, so I said screw it erased my whole hard drive back to factory reset and re downloaded adobe cc. This time the videos have not been freezing on the playback. Finally got my video edited. Went to export, freezes every time. Not sure what to do from here. I have tried exporting in worse quality and still have it freeze.

Here is my set up:

Would always freeze up on me:

Sometimes I would receive this error after it freezes up even when I only have premiere running:

Please let me know if there are any ideal settings or read flags that I should look into.

Thanks a head of time for your help, i'm loosing my mind over here.

Reply to this post or feel free to email me with the email provided down below.

[personal information removed for your protection - https://forums.adobe.com/docs/DOC-3731]

[This is a public forum, not Adobe support, please do not post personal information]

    This topic has been closed for replies.

    2 replies

    vikashk503
    vikashk503
    Participating Frequently
    July 1, 2019

    Hi ,

    This is a very common problem in computers running with minimum requirements. Here is the official article from Adobe.

    Adobe Premiere Pro System Requirements

    Premiere unlike after Effects utilizes both GPU and RAM. Your GPU is a generic one and not the dedicate one and hence entire RAM+CPU is getting utilized. This combo would show results until basic editing with small content is rendered but the moment size of project increases, number of contents in project increases, HD/4K video, Animations are used you system with set up gives up.

    Here are the possible solutions with the same set up :

    1. Try cleaning cache of project

    2. Try to work with proxy files than actual files

    3. divide your work in multiple sequence or projects

    However, ultimate solutions would be to get a good strong GPU and few addition to RAM.

    Thanks!

      nicholasu40352364
      nicholasu40352364Author
      Participant
      July 2, 2019

      Hello thanks for your input, If were to stay at 16gb of ram, what would be the best external gpu to purchase?

      nicholasu40352364
      nicholasu40352364Author
      Participant
      July 2, 2019

      FYI, ill mainly just be editing 1080p video 1-10 min in length

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      July 1, 2019

      Two links that may help, or even give some ideas you haven't tried

      -Troubleshooting https://forums.adobe.com/thread/2261475

      -Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

        nicholasu40352364
        nicholasu40352364Author
        Participant
        July 2, 2019

        Thank you John!

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices