Premiere mutes sound from background apps

[nickf41678110]

Hi,

For work I edit a lot of things without sound, and I want to listen to music whilst doing it.

It doesn't matter if I play the music through iTunes, Spotify or YouTube, whenever I open my Premiere tab it sort of muffles it.

I'm not sure for a correct term, but the sound quality is much lower, as is the volume. I don't experience this with any other app.

If I toggle between Spotify and Premiere it goes from normal to muffled, so the problem is clearly with Premiere.

It might be Premiere 'helping me' by making the sound in the video more easily to hear, but I really don't want that.

Does anybody know how to turn this off?

I'm on a high end Acer, Windows 10.

Nick

[excited_Genie16B8]

That's not normal.  Show us your Audio Hardware setup under Edit>Preferences.

[nickf41678110]

Hope this helps in any way!

[excited_Genie16B8 · Accepted solution]

OK.

Change the Default Input to None.  Restart PP.  Report back.

[nickf41678110]

Yes, that solved it immediately. Feel like I should have come up with it myself, but just couldn't figure it out.

Thank you for your quick help!

[excited_Genie16B8]

You're welcome.

[jamieg9288586]

This fixed my issue on my iMac Pro - High Sierra - using Adobe Premiere 12.1.2!!

Thanks Jim! 

[jennajs]

I've tried changing the default input to none and restarting PP, but 2019 still mutes spotify. Any more suggestions?

[enkiA]

I just found this issue as well and if you change the same audio setting on the system preferences to the same it fixes the issue!

[Jim_Goroll]

Wow that fixed it. What a weird bug...

[jamieg9288586]

A work around I have found is by using bluetooth headphones. Which makes sense if the issue if caused by the input audio setting. 

[Thee Guillen]

Look at your tray, if you see a microphone, it's using your headphone microphone and shutting down the audio once you activate premiere as the main window. Shut off the mic and both background apps and premiere will wirk at the same time. 

[MuhammadNoman]

by changing device class to MME can also solve the issue.

[Hakeen5EB8]

im having the same issue and it doesnt work still

[Kevin-Monahan]

Hakeen,

Running these GPU instensive web apps can interfere with Premiere Pro performance sometimes if the computer is not meeting system requirements. What are your system specs? Media specs? Sequence Settings?

Thanks,
Kevin