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Patrik5E5F
Participating Frequently
January 29, 2025
Question

Premiere not able to import DJI Matrice 4T Video

  • January 29, 2025
  • 4 replies
  • 1616 views

I am trying to import .mp4 files from my DJI Matrice 4T but none of the files are able to be imported into premiere. I belive they are recorded in HEVC 265, but that has not been an issue before when using Mavic 2 & 3, I haven't had any problems with HEVC 265 before atleast

 

Any one else seen this?

 

 

    4 replies

    P
    Patrik5E5FAuthor
    Participating Frequently
    February 2, 2025

    Another update: it is not supported by media encoder either

     

    J
    Community Expert
    John V KnowlesCommunity Expert
    Community Expert
    February 4, 2025

    I'm not 100% sure what's going on here but DJI seems to use a unique H.265 encode sometimes and it doesn't always play nice with Premiere. And Media Encoder uses the same engine so if it doesn't work in one it won't work in the other.

    I would use Shutter Encoder to transcode all of your clips to a better editing codec like ProRes 422. It's a great Swiss Army Knife of converters and you can do them in a batch like Media Encoder. And ProRes is much easier to work with than H.265/HEVC footage.

    -------------------------------------------------------------------------JVK | Editor/Designer/Software Instructor. Pr, Ae, Ch, Ps, Ai, Id
      S
      Community Manager
      Sumeet Kumar ChoubeyCommunity Manager
      Community Manager
      July 4, 2025

      Toujours ce même problèmes depuis des mois, une vrai galère au quotidien à chaque fois de devoir faire des conversions pour pouvoir importées les vidéos dans Adobe. Après un échange à l'époque de sa sortie avec le suppport dédiées DJI, et leur avoir envoyés des rush,. Leur retour est qu'il n'ya pas de problème de leur coté et que cela vient d'Adobe ....

      @Sumeet Kumar Choubey  , Une soultion pour régler le problème qui dure est visisblement n'et pas traitée par Adobe ? Merci


      Hi FCP USSEL,

      Sorry about the poor experience. Please use any file-sharing service like Google Drive or Dropbox to share a download link to the sample media here in the post, or, if required, use the Private Messages options at the top right of the community page. We will get it checked.

       

      Thanks,

      Sumeet

      P
      Patrik5E5FAuthor
      Participating Frequently
      February 2, 2025

      @Peru Bob Good day! Sorry for the late reply:

       

       

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      January 30, 2025

      Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
      https://mediaarea.net/en/MediaInfo

        J
        Community Expert
        John V KnowlesCommunity Expert
        Community Expert
        January 30, 2025

        What version of Premiere?

        -------------------------------------------------------------------------JVK | Editor/Designer/Software Instructor. Pr, Ae, Ch, Ps, Ai, Id
          P
          Patrik5E5FAuthor
          Participating Frequently
          February 2, 2025

           

          Tim Butler
          Tim Butler
          Participant
          February 6, 2026

          Has anyone solved this yet?  The only answer I have gotten is people use shutter encoder to save it into a format that Premiere Pro will take.  Is there a codec I can install or something so I don’t have to take this extra step?  Thanks in advance!!!

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