Premiere not able to import DJI Matrice 4T Video

[Patrik5E5F]

I am trying to import .mp4 files from my DJI Matrice 4T but none of the files are able to be imported into premiere. I belive they are recorded in HEVC 265, but that has not been an issue before when using Mavic 2 & 3, I haven't had any problems with HEVC 265 before atleast

Any one else seen this?

[John V Knowles]

What version of Premiere?

[Patrik5E5F]

[Peru Bob]

Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

[Patrik5E5F]

@Peru Bob Good day! Sorry for the late reply:

[Patrik5E5F]

Another update: it is not supported by media encoder either

[John V Knowles]

I'm not 100% sure what's going on here but DJI seems to use a unique H.265 encode sometimes and it doesn't always play nice with Premiere. And Media Encoder uses the same engine so if it doesn't work in one it won't work in the other.

I would use Shutter Encoder to transcode all of your clips to a better editing codec like ProRes 422. It's a great Swiss Army Knife of converters and you can do them in a batch like Media Encoder. And ProRes is much easier to work with than H.265/HEVC footage.

[Patrik5E5F]

Oh thanks John - I'll look into that! Thanks again!

[FCP USSEL]

Merci John pour l'info.

Effectivement ça fonctionne ! Mais c'est plus une solution de dépannage.

Espérons qu'il y ai une mise à jour Adobe pour ce problème.

[Sumeet Kumar Choubey]

Hi there,

Are you still experiencing import issues with the latest version of Premiere Pro? If so, would you mind sharing a download link for the sample media with which you are experiencing this issue? It will help us investigate the issue properly.

Thanks,

Sumeet

[Patrik5E5F]

Good day! Yes I have not been able to fix this, I will provide a link as soon as possible!

[FCP USSEL]

Bonjour @Sumeet Kumar Choubey ,

cela ne fonctionne toujours pas ....

Comment faut-il faire pour vous envoyer un rush ?

Merci

[JYL photo]

Même problème avec le Matrice 4E, en H264 et en H265. Gros souci...

[FCP USSEL]

Toujours ce même problèmes depuis des mois, une vrai galère au quotidien à chaque fois de devoir faire des conversions pour pouvoir importées les vidéos dans Adobe. Après un échange à l'époque de sa sortie avec le suppport dédiées DJI, et leur avoir envoyés des rush,. Leur retour est qu'il n'ya pas de problème de leur coté et que cela vient d'Adobe ....

@Sumeet Kumar Choubey  , Une soultion pour régler le problème qui dure est visisblement n'et pas traitée par Adobe ? Merci

[Sumeet Kumar Choubey]

Hi FCP USSEL,

Sorry about the poor experience. Please use any file-sharing service like Google Drive or Dropbox to share a download link to the sample media here in the post, or, if required, use the Private Messages options at the top right of the community page. We will get it checked.

Thanks,

Sumeet

[JYL photo]

Hi Sumeet, here is a link for a few seconds video filmed with a DJI Matrice 4E, in MP4 H264, unreadable by Adobe Premiere:
https://www.swisstransfer.com/d/03566d77-8519-4c80-8303-c81fd07a065c
Hope this will help.
Thanks,
Jean-Yves