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MiltonW
MiltonW
Participant
May 24, 2018
Answered

Premiere Pro 12.1.1 Rotated Media

  • May 24, 2018
  • 4 replies
  • 3444 views

I am editing a project shot on an Arri Alexa Mini.  Last week, after a 12 hour day of editing, Premiere crashed.  When I reopened, Premiere has started displaying all of my steady cam shots vertically, and showing their frame sizes as reversed.

All of the images in this bin should be the exact same frame size.  It seems that all of the shots that are incorrectly sized were shot with sensor flipped in camera.  The properties for each shot shows correctly, but the video info column shows incorrectly.

This is very frustrating, especially since everything was working properly before Premiere crashed.  I've tried several different copies of the footage on 2 different computers, with the same result.  When exporting the timeline into Resolve, everything looks as it should.  This is very frustrating.  I have so many speed ramps and have done so much color grading in Lumetri that its now counterproductive to move to Resolve.  I am able to rotate the footage but I now have less pixels so I have to export the timeline at a lower resolution than what it should be.  I had two different Adobe techs remote into my machine, but with all due respect, it seemed they knew less about how to resolve the problem than I did.  Any help would be greatly appreciated.

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    4 replies

    K
    KevinAGI
    Known Participant
    June 14, 2018

    Yet another bug slowing me down from editing. My Multicams are a mess with this because Stedicam Shot flipped sensor.

    Kevin

    C
    Community Expert
    Carlos ZiadeCommunity Expert
    Community Expert
    May 24, 2018

    Do you have your footage on a local drive or external ? better on local ...

    did you try switching renderer ? do you have CUDA accelerated active ?

    if its a confirmed bug, file it and we will vote

    can you encode to different formats for now to finish your project ?

    you can do that in Media Encoder, does ME also rotate your footage ?

    MiltonW
    MiltonWAuthor
    Participant
    May 25, 2018

    I have tried footage both on a local drive and 2 separate external drives.  I have tried switching to software-only as well.  Media Encoder does read the footage as rotated so that wasn't an option either.  I finished the project by manually scaling up the incorrect shots and rotating them by 90 degreen, which was not ideal because they all had to be scaled to well over 100% so I had to sharpen them a bit to compensate for the softness.  This whole issue started while my client was sitting over  my shoulder by the way.  This has not been ideal at all.

    K
    kevinc93463278
    Participant
    August 14, 2018

    I've voted on bugs that had a lot of 'participants'. So I wouldn't agree on the first part.

    And being as I've seen engineers responding on some things that I've been checking on, including asking if the poster could share the project file & a clip to two to attempt to replicate in-house, I don't agree with the second part either.

    Do they respond personally to every one? No, clearly not. Are they using that system? Clearly yes. As someone who's been around here consistently since the CS6 days, this last release had almost no bump up in forum posts. Nearly unreal. Most releases get a big bump up, partly on how to actually use new features and mostly on how to handle stupid bugs.

    We just had very little comparative to any other release I know of. I was quite surprised, and rather pleased at that.

    Now, to just go after some of the other inane & nasty things the app can do, even if it's only with X media or Y camera settings or whatnot.

    Neil


    I'm just frustrated that they fixed the issue with the iPhone import problem and not the Alexa import problem. All part of the same Meta Data import issue. I have Major people sitting behind me weekly and it's embarrassing to deal with. I constantly have to fight for my jobs and to be sidelined because Premiere has trouble reading files from the most widely used camera in the Film and TV industry. Adobe should be ashamed this bug exists, and the fact it has persisted so long is just one more black eye.

    Kevin

    Averdahl
    Community Expert
    AverdahlCommunity Expert
    Community Expert
    May 24, 2018

    This is a know bug i 12.1.1 and i opened a project that were created in 12.0 and all smartphone footage is rotated 180 degrees.

    New Update Auto-Rotates Some Clips (Please vote!)

      C
      Community Expert
      Carlos ZiadeCommunity Expert
      Community Expert
      May 24, 2018

      can you share your system specs please, os, etc ... ?

      did you try updating your Graphics Card Driver ?

      Did you try to contact Arri for any possible plugins required ?

      ARRI Group: Searchable Downloads

      MiltonW
      MiltonWAuthor
      Participant
      May 24, 2018

      Here are my system spec:

      Windows 10 64-Bit

      i7-6820HK 2.70 GHz

      64GB RAM

      Dual GTX 1070 16GB VRAM

      I did in fact try updating my GPU drivers to the latest and the problem persists.  I also tried searching for anything related on Arri's site and don't see anything.  Nor should I need anything, because I've been working with similar footage in Premiere with no issues, and spent an entire day with this same exact footage with no issues.  Its perplexing

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