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31KevinTobin
Participant
May 20, 2020
Answered

Premiere Pro 14.2 Crashing When Opening Project File

  • May 20, 2020
  • 8 replies
  • 7773 views

Just installed PP v14.2 and my project keeps getting the error message "Sorry, a serious error occurred..." upon opening.  Anyone else experiencing this issue?

 

Some background:

• Macbook Pro (late 2013), OS Catalina 10.15.4

• This is an enourmous project file (over 24MB) has been updated accordingly since November 2017.

• Because I was having problems with the legacy titles I had implemented with v14.1, I reverted my editing back to 14.0.4 (which I am doing again to keep working).

 

Thanks in advance for any help/advice!

    This topic has been closed for replies.
    Correct answer Ann Bens

    31KevinTobin

    I would stay working in 14.0.4 until project is finished.

    8 replies

    DoxyYT
    DoxyYT
    Participant
    February 8, 2021

    i tried resotring my pc for like 5 days and it worked fine but after some days its back

    T
    Tohubohu
    Participant
    June 1, 2020

    Having the exact same problem, with several projects — I've had to revert back to 14.0.4 just to be able to open the files. Tried re-saving them (and even project-managing them to whole new files), but when coming back to 14.2 (to see if that fixed the issue), the same problem persists. I've deleted cache files, trashed preferences, duplicated the file, tried importing the project into a new one, all to no avail. In one particular case, this is a project that I will need to be updating regularly in perpetuity — just remainining in 14.0.4 until the project is "finished" is not an option, as it will never be "finished." Not to mention the fact that I will always have projects in multiple states of completion. Is the suggestion that we stay at 14.0.4 forever?

    UltraBane
    UltraBane
    Participant
    June 15, 2020

    After Adobe's announcement on 05-19-2020 here https://theblog.adobe.com/may-2020-adobe-video-audio-performance-report/

    Titled "Performance and Stability: Our Highest Priority |Delivering ongoing improvements for the Adobe Creative Cloud video & audio applications", I realized that I haven't updated in a month or so, so I did.

     

    Now I have the same issue as others on this thread. 14.2 won't open some files created in earlier versions. Not all of them.

    Roling back to earlier version allows to open all files. Updating again, crashes on specific projects every time.

     

    Please don't tell us, and that is the quote from the above linked announcement: "Improving the performance and stability of our software is our top priority". Because it's not. Rolling back is not a fix. It is a temporary measure, while expectations for a fix have been set. 

     

    Right now it is a sad story for the customers of a much beloved company.

     

     

    <system platform="Windows 10 Pro" osversion="10.0" osbuild="18362" applicationlanguage="en-us" userlanguage="en-IE" oslanguage="en-US" ram="16196" machine="Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="12" cpuType="8664" cpuFreq="2208 MHz"/>
    <gpu>
    <gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 2070 with Max-Q Design" description="NVIDIA GeForce RTX 2070 with Max-Q Design"

     

    applicationName="Premiere Pro" applicationVersion="14.2" build="47" source="Windows-Client"

      Christian.Z
      Community Expert
      Christian.ZCommunity Expert
      Community Expert
      May 30, 2020

      try the following:

       

      Manually delete cache folders

      Reset preferences (hold shift+option when launching premiere)

      Create a new project and import the old one to it

        L
        LloydMike28
        Participant
        June 15, 2020

        This solution works very well. 
        I fixed my problem in just 3-4 minutes. 
        Thanks Christian 🙂

          J
          Jye Talbot
          Participating Frequently
          May 30, 2020

          I am having thr same issues but when trying to export. 

          I am working on a brand new PC with high end specs

          14.2 update is rubbish

          ADOBE! STOP RELEASING BUGGED SOFTWARE!

          I am seriously considering using final cut now. I am pretty fed up with allthe issues I keep getting from adobe with no appology to the users.

            tylerl80743408
            tylerl80743408
            Participant
            May 26, 2020

            I am also having this same issue. 

            Ann Bens
            Community Expert
            Ann BensCommunity ExpertCorrect answer
            Community Expert
            May 21, 2020

            31KevinTobin

            I would stay working in 14.0.4 until project is finished.

            UltraBane
            UltraBane
            Participant
            June 15, 2020

            This is not the correct answer. There is no answer to this issue. 

            When rolling back to an earlier version and 'keep using it' would be ok for freeware, in a non professional landscape, this is just not a solution for global teams working with customers. This issue has no answer, merely a rollback workaround that may satisfy some. And while it is not addressed or posted on known issues page, we can't rely on Adobe at all. 

              Ann Bens
              Community Expert
              Ann BensCommunity Expert
              Community Expert
              May 21, 2020

              FAQ: Deleting Media Cache files

              F
              frpap
              Participant
              May 21, 2020

              Thanks for the tip. Sadly, the problem persists.

              F
              frpap
              Participant
              May 21, 2020

              I have the exact same problem. All my old projects files (including one I was working on yesterday prior to upgrading to 14.2) won't open. I get the 'serious error' message whenever I try to open them. I have reinstalled the previous version and all my projects open fine.

              3
              31KevinTobinAuthor
              Participant
              May 23, 2020

              I double checked by opening another project file with an older version of Premiere, and everything was fine.  I then proceeded to call Adobe, in which they recommended the same as below (stay in 14.0.4 until project is finished).  I'm not a fan of that option as I've continually updated this project file since 2017 to the latest versions, and this project file being a feature doc in-pogress, I can't safely assume that 14.0.4 is going to be available/compatible until its finished.  

               

              That being said, I've (strangely) been able to open the project file after several attempts (sometimes 1, sometimes 2 or 3) through these steps:

              1. Dupiclate the current project file into a new one in the same location

              2. Open new project file, receive error message, BUT don't select "OK" until all your media is loaded.  Select "OK" and project closes

              3. Open again, select "No" on option to open previous file.  Select most recent project file

              4. Repeart steps 2 and 3 until sucessful load  

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