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Robbo338
Robbo338
Participant
January 10, 2019
Frage

Premiere Pro 2019 randomly using all system RAM and crashing?_05 (WIN)

  • January 10, 2019
  • 5 Antworten
  • 2390 Ansichten

I was also having a problem with my 64GB system ram filling up within 30 seconds of opening a project in PP CC. I had to make a new project and meticulously import clips one by one until I found the culprit, and it was actually two phone pictures taken in portrait mode on my Pixel 2 XL.

Tested a few times and I'm 100% sure it's something with these two files - if I import either one (just jpg around 5MB each) the memory immediately starts filling up and the program becomes really laggy and unresponsive. Normal phone pictures are fine, it's just the portrait mode shots (with faked bokeh - so maybe because of the depth data embedded in the file).

Fixing it was pretty easy, just open the project, quickly find those two files and clear them from the project bin, then SAVE, then close/kill premiere, then re-open.

      Dieses Thema wurde für Antworten geschlossen.

      5 Antworten

      B
      bassfinger
      Participant
      December 3, 2020

      Highlight the track, right click highlighted track, selct "Remove Effects".

      S
      shelbi187345
      Participant
      September 29, 2019

      Thank you!!!

       

      Does anyone know if there is a way to still use these portrait photos in your project? I'd like to use my portrait mode photos, wish I would have known before taking so many 😞

      Kevin J. Monahan Jr.
      Community Manager
      Kevin J. Monahan Jr.Community Manager
      Community Manager
      January 31, 2019

      Robbo, "Fixing it was pretty easy, just open the project, quickly find those two files and clear them from the project bin, then SAVE, then close/kill premiere, then re-open."

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      A
      alexp54495032
      Participant
      January 23, 2019

      OH MY GOSH!!! Thank you!!

      Wes Howell
      Adobe Employee
      Wes Howell
      Adobe Employee
      January 10, 2019

      Would you be willing to send me those files? I’d be happy to try to reproduce the issue on my end.

      If this is something you’d be interested in, please send me a PM

      hudsonhenry
      hudsonhenry
      Participating Frequently
      January 15, 2019

      I've had exactly the same problem on a 2013 MacPro quad with 64GB. Every time I open a project I've been working on for over a year, RAM usage jumps to 55-60GB and the system grinds to a halt. I was able to grab some critical sequences and move them to a new project which runs just fine. Blew a day and a half of work though. :-(

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