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yamffpl
Participant
November 5, 2019
Question

Premiere Pro 2020 crashes on project launch

  • November 5, 2019
  • 10 replies
  • 21438 views

Hi,

 

I have been using Premiere Pro 2019 13.0 (yes, 13.0) since the beginning of this year and have made around 100 projects with the same with multiple effects, scaling(4k to fhd), legacy titles and more. 

 

Since 14.0 was recently launched, upgraded to same and now my projects after converting to the new version are not working. The project opens just fine, but within 10 seconds crashes.

 

Adobe Help says older projects won't work? That sounds ridiculous. Hope there's a fix to this.

 

Simpler projects or New Projects are working just fine. It's the projects with titles, proxies, motion effects, etc are crashing. There's minimal change in task manager, no spiking of cpu or ram or gpu.

 

Tested in two computers with

1. i9 9900k + 2070 + 32gb Ram + nvme system drive + raid 0 ssd on 10gigabit network.

2. i9 7900x + 2070 + 64gb Ram + nvme system drive + raid 0 ssd on 10gigabit network.

 

Strange, but 13.1 works just fine tested that now. Wanted to use the newer Auto Reframe on my 1080x1080 projects on Adobe 2020 suite

    10 replies

    R
    rlowers
    Participant
    July 7, 2020

    I see this is an older thread but the same crashing was happening to me.

    What WORKED for me was uninstalling the updated version of Premiere Pro (14.3) and reinstalling the previous version (14.2).

    Before I solved the problem with the uninstall-reinstall I thrashed plug-ins, trashed/reset preferences, trashed cache files, trashed MediaCore files none of that worked.

    There seems to be a problem with Catalina and Adobe Premiere & After Effects.

    The same problem (PP files crashed/quit PP) occurred when I upgraded to Catalina 15.15.5. I was using Premiere Pro 14.2 and my videos crashed/quit PP. After hours of doing everything(!!!) I had to uninstall Catalina 15.15.5 and reinstall Catalina 15.15.4. All was well. ALL my files worked. Until I updated Premiere Pro 14.2 to 14.3 my old video files would not open. They crashed/quit PP. And the ONLY thing that was different was the update. SO uninstall the update.

    Hope this helps!

    M
    MiloszKa52
    Participant
    January 11, 2020

    Hi, 

    I dont know if this will work for you, but i had the same problem for the last week. 
    I did the most simple thing. Go to File>Project Settings>General change Rendering mode to (OpenCL). 

    My project hasn't crushed in 10 minutes and i am the happiest man alive!

    russellk31357170
    russellk31357170
    Participant
    January 4, 2020

    Crashing problem SOLVED... My ASUS GPU Tweak program was causing the problem... I stopped it from starting on windows startup and Premiere Pro 2020 didnt crash any more!  Hope this helps!

      MyerPj
      Community Expert
      MyerPjCommunity Expert
      Community Expert
      January 4, 2020

      I very much agree with Russell's find. I really don't like to install the motherboard/manufactures software and drivers. I prefer the windows drivers wherever possible.

       

      I did have a couple of early crashes with 2020, (14.0) but I quickly deleted all my media cache, media cache files and peak files. They are located here: %UserName%\AppData\Roaming\Adobe\Common - I just delete the 3 folders.

       

      You might need to delete the preview files also.

       

      These files/folders above are all recreated by PP when you start the software and various projects.

       

        E
        eine42736
        Participant
        March 15, 2020

        Freshly bought Adobe Premiere 2020 just now and had the same damn issues of crashing upon startup. This fixed my crashing problem. THANK YOU!

          J
          jaket5967952
          Participant
          December 13, 2019

          I am having this exact same issue. 4 hours with adobe on the phone, remote ins, NVIDIA graphics card driver updates, windows driver updates, called to NVIDIA, etc...

           

          Adobe Premiere Pro CC is the problem, as much as Adobe doesn't want to admit it. 2019 still works fine, problem is I upgraded my projects to 2020 and need to make edits to them and can't.

           

          This is awful customer service and poor quality product.

            I
            ILRanieri
            Participant
            December 16, 2019

            Guys....

             

            What i'll describe below will not fix v14 but bring v13.1.5 back (in my case after update i loose both, just in case anyone are in the same problem).

             

            After 4 hours with support that told me the problem was in my Windows 10 user, and i should contact Microsoft, here is my collaboration. (Unbeliveble)

             

            One of the probes that Adobe's support did was install Adobe Cloud in Administrator user (kind of nonsense cause my user has administratives privileges but....) As a matter of fact they installed v13 version not 14 and works.

             

            Back to my regular user and after a deep unistall and reinstall, same problem happens for 13 and 14 versions. (In this moment support said that the problem is in Windows 10) As I know this kind of answer is the same of  "we don't know what we did and the problem is yours", i've decided to run my own tests.

             

            This is the sequece. Run the AdobeCreativeCloudCleanerTool. (Don't know where to get, support left that in my computer). Unistall anything related to the Adobe (Anything for real including Acrobat, nonsense, ok but should be a clean environment, as possible). This super tool will not remove acrobat so do it yourself.

             

            Don't restart, but turn off, Windows 10 sometimes keeps some stuffs in memory to fast its returns.

            Turn on

            In my case as i have a new computer since November i used an old download version for cloud installer, and run it as administrator (again nosense).

            Becarful in this point after the installation the Cloud app will start to syncronize and do any kind of operations, stop them all.

            Look for Premiere and Install the old version. Look for the Media Enconder and do the same (old version). Just in case i'll do that with Photoshop too. This weekend it shows signs of trouble but a Nvidia driver update and a boot handle the case.

            Until know is working for me at least i overpassed the point i was, triying to create a sequence.

            Hope can help.

            (For Adobe support operators MY WIN10 is fine... Blame someone else.)

            J
            Jack220
            Participant
            December 1, 2019

            Having the exact same issue except instead of even being able to open a project my Premiere closes almost immeditely after loading on startup. I've tried updating my NVIDIA drivers, restarting my computer, launching Premiere from a project file instead of the app itself yet nothing has worked. I haven't yet done a fresh installation of Premiere due to others saying that it hasn't fixed anything either. So strange that this is just now occuring after using it completely fine at the start of the week. 

            Bullsimple
            Bullsimple
            Participating Frequently
            December 2, 2019

            Did you remove all plugins from the folders?

            J
            Jack220
            Participant
            December 2, 2019

            No plugins installed

            J
            johnc38530698
            Known Participant
            December 1, 2019

            I still have the crashing issue. Worked with Adobe Tech Support. They took control of my computer for about an hour. I finally had to leave so we did not get anywhere. I think it has to do with NVIDIA and vs 14. 

            I've moved plugin folders etc. The only thing that works is to launch a new project then import the crashing project. That will only work for that session though. If I close the newly made imported project when I reopen that project it crashes. Surely that leads to some clue as to what the problem is?

            I'm on Win 10 by the way.

            D
            DWBibbsSATX
            Participant
            November 20, 2019

            Open new 2020 project and import or use dynamic link through media browser the corrupt project. It then all came back for me. 

            Bullsimple
            Bullsimple
            Participating Frequently
            November 20, 2019

            What came back? The crashing or a properly functioning program/project?

            J
            johnc38530698
            Known Participant
            November 12, 2019

            I created a new project in 14 and imported my old 13 into it. So far its worked...

            Shivangi_Gupta
            Community Manager
            Shivangi_GuptaCommunity Manager
            Community Manager
            November 13, 2019

            Sounds good! Did the articles provided help?

            J
            johnc38530698
            Known Participant
            November 13, 2019

            Actually importing did not fix the problem. It still remains!

            Shivangi_Gupta
            Community Manager
            Shivangi_GuptaCommunity Manager
            Community Manager
            November 6, 2019

            Hi there,

             

            We're sorry to hear that. I understand Adobe Premiere Pro is crashing for you at launch. I researched an found an article which provides a fix for the error code that you've mentioned. Check it out: https://helpx.adobe.com/in/x-productkb/multi/application-crash-launch.html

             

            Let us know if it helps.

             

            Thanks,

            Shivangi

              J
              johnc38530698
              Known Participant
              November 12, 2019

              For the record, I am experiencing this same problem..

               

              S
              Sam Hettiarachchi
              Participant
              November 5, 2019

              Please check the below links might be helpful.

              http://blogs.adobe.com/kevinmonahan/2014/09/10/premiere-pro-cc-freezing-on-startup-or-crashing-while-working-mac-os-x-10-9-and-later/

               

              And then I deleted all Media Cache files manualy. No Issue so far. hope it is ok.

              Library > Application Support > Adobe > Common > Media Cache and Media Cache Files

              Y
              yamffplAuthor
              Participant
              November 6, 2019

              Thanks, I did try the same. didn't work for me...

              The crash report suggests a error code 

              <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFC8A6802DD">

               

              Tried updating Nvidia Drivers and also Windows drivers, that did not help. Noticed one thing, simpler projects are working fine. 1080 x 1080 sequences with keyframed effect based projects are peaking the ram, and then crashing...

               

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