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Letty2019
Legend
December 2, 2019
Question

Premiere Pro 2020 Crashes when deleting a mask point. Really? Seriously.

  • December 2, 2019
  • 13 replies
  • 9817 views

Why did I upgrade?

 

OK, doing a simple mask, (standard def video)  Got a mask point I want to delete, I hold down the Ctrl key and get that - sign, and click on the point to delete it, and KABOOM!!!! TOTAL CRASH.

 

I've freshed booted, twice, same problem.  Reinstalled the latest 2020, and same nonsense.

 

This must be a bug.

 

Ryzen 8 core, 32GB,  GTX1050Ti , Windows 10.... solid system.

 

Was working fine before v2020.

 

Now, if I want to mask, I have to do it without being able to delete anything.  Annoying.

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    13 replies

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    R Neil Haugen
    R Neil Haugen
    Legend
    December 5, 2019

    I've been a teaching assistant at Adobe MAX in Premiere & AfterEffects labs for four years now. I've seen quite a few rooms of 150 people or more at computers sit down and try to work. Something that is so common it amazes me, is when users try and do masking with a program monitor panel set to an image of maybe 4x6 inches on screen. And then when they're having troubles, go to maybe 50% view within that small monitor panel.

     

    I've stood at the back of the room time after time, watching this. The instructor suggests enlarging the monitor for setting mask points, and maybe 50 of the 150 do so.

     

    The TA's look at that and at each other  ... and we shake our heads. Why? That's such a struggle.

     

    When you start with a mask, I suggest hitting the grave/tilde key to make the program monitor full-screen but still with controls. This makes it dramatically easier to do mask work with a pen-tool.

     

    Neil

    Everyone's mileage always varies ...
      tracyw38031927
      tracyw38031927
      Participant
      December 5, 2019

      Yes -- I have a BIG monitor with high resolution and full screen and increased the view to 400% when working with the 'points'. I've given up on 'deleting points' I just start a new mask if it becomes too much of an issue. 🙂 It's working for me and I've finished my project...just hoping maybe there was a quick fix or patch available.

      Thanks everyone for your help.

      M
      Michael Grenadier
      Legend
      December 2, 2019

      you're dealing with extremely complex software where the developer has little control over the vast variety of hardware and os's not to mention other software that's already installed on the system.   Expecting things to work perfectly when the software is released is unrealistic.   Any reason why you can't continue to work in cc2019?   You might also do a clean install of the operating system and the install CC2020.  

      tracyw38031927
      tracyw38031927
      Participant
      December 4, 2019

      I'm also having this issue. -- I'm using 2020 because it was available 🙂 I'll try the first suggestion and see what happens, but I feel Letty2019's frustration. The 'points' appear on top of one another in some instances -- so when I move one, there is another underneath.. then another and another. I've very careful to make sure there is no plus sign when selecting so I'm not sure why the pointers built up like that. Makes it hard to manipulate which is why I'm trying to delete some of the points.

      I did think your responses were a little harsh.. 'The Obvious' -- I wouldn't have known to do that... and expecting things to work perfectly is unrealistic... we don't expect that, but would have thought you'd just have said thanks for letting us know about this issue, we'll report it to our developers. 

       

      Any other suggestions would be greatly appreciated. Thanks, Tracy 

      L
      Letty2019Author
      Legend
      December 5, 2019

      yes, the mask point process is very frustrating.  I'm always getting the dam 'arrows' popping up everytime I pass over a point.  Then if I'm lucky to get a pen point, it's 50 / 50 that I can grab it, or it creates a new point that I didn't want.

      Ann Bens
      Community Expert
      Ann BensCommunity Expert
      Community Expert
      December 2, 2019

      The obvious:

      FAQ: How to reset (trash) preferences.

      FAQ: How to clean media cache files

      Then make new project and import old one.

      tracyw38031927
      tracyw38031927
      Participant
      December 4, 2019

      Neither of the links above is working for me.... Help...

      L
      Letty2019Author
      Legend
      December 5, 2019

      yes, the mask point process is very frustrating. I'm always getting the dam 'arrows' popping up everytime I pass over a point. Then if I'm lucky to get a pen point, it's 50 / 50 that I can grab it, or it creates a new point that I didn't want.

      Most time I start over and keep the mask as simple as possible. Or just cut the clip in pcs and start fresh again.

      I'm just not going to be deleting any points. I've already re installed and cleared preferences. It's a real bug. But, it will take weeks or months before a real fix is made.

      As for Ann being a little 'harsh' no worries, I'm used to it. Actually, that was kind compared to some of the advice I've gotten in the past. She means well, but sometimes her advice is a little on the "scold and teach" kind of style. lol But she does offer solid advice. Well worth it.

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