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Participant
December 3, 2020
Question

Premiere Pro 2020 Freezes all the time

  • December 3, 2020
  • 5 replies
  • 510 views

I just installed latest version of Premiere Pro. It keeps crashing all the time-  After every action I do I have to save it and then close and re-open premiere. Anyway to improve the way the program works on my PC?

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    5 replies

    Peru Bob
    Community Expert
    Community Expert
    December 5, 2020

    Your hard drive that holds system and program files is almost full.  There is not enough room for system and temporary files. You need a larger hard drive, preferrably an SSD and not a HDD.

    Peru Bob
    Community Expert
    Community Expert
    December 5, 2020

    It could be because you only have 8 GB RAM.

    Please click on "Storage" for hard drive information and post the results.

    FCB12Author
    Participant
    December 5, 2020

     

    Peru Bob
    Community Expert
    Community Expert
    December 4, 2020

    What are the complete computer specs, including hard drives (how many, what kind, what is on each, and how full)?

    FCB12Author
    Participant
    December 5, 2020

    How do I find out?

    FCB12Author
    Participant
    December 5, 2020

    Here is some detail-  I hope this is what you need:

     

    Peru Bob
    Community Expert
    Community Expert
    December 3, 2020

    Delete the Media Cache and Media Cache files:
    https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

    If that doesn't work,try resetting the preferences:
    https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

    If that doesn't work, try resetting the Workspaces:
    Reset a workspace
    Reset the current workspace to return to its original, saved layout of panels.
    1. Do one of the following:
    • Click the Workspace menu icon and select Reset to Saved Layout.
    • Choose Window > Workspace > Reset to Saved Layout.
    from here:
    https://helpx.adobe.com/premiere-pro/using/workspaces.html

    If that doesn't work, try Preferences > Audio Hardware and set Input to None.

    If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

    Make sure to use a Studio Driver if NVIDIA.

    If that doesn't work, try creating a new project and import the old one into it.

    Also, please help us help you:
    https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027?page=1

    FCB12Author
    Participant
    December 4, 2020

    Thanks for your reply.

    I tried these things and it still keeps freezing!

    Just Shoot Me
    Legend
    December 3, 2020

    Your post was moved over from the "Using the Community" forum, which is for getting help using this forum system, to a better forum.


    I hope this helps. Best of luck to you.