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Participant
May 9, 2020
Question

Premiere Pro 2020 freezes Macbook Pro and triggers a hard restart

  • May 9, 2020
  • 2 replies
  • 664 views

So I recently purchased a Macbook Pro 2019 16 inch with 16gb of ram. I sign into my adobe account and open Premiere to begin editing a project on the new computer. I get past importing my footage and begin dragging footage into the timeline, and all of a sudden, my entire computer freezes, and after 2 minutes, the computer fans get super loud, and then quiet, and the laptop does a hard restart. The same exact thing happens with After Effects. Photoshop and Lightroom work fine. I have tried EVERYTHING to fix this. I called Apple and Adobe twice and neither could help. I uninstall all plugins, do a diagnostic check on my computer (which turned out perfect), and reinstalled Mac OS. Nothing works. I desperately need help with this issue!! (I attached the error report above if anyone could decipher).

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2 replies

Participant
June 24, 2020

Was this issue solved. I also have the same issue now 😞

Adam_Miller
Inspiring
July 12, 2020

Same, also having this problem. I've had two kernel panic crashes, the first caused by "Adobe CEF Helper" and the second by "Adobe Premiere P."

Ann Bens
Community Expert
Community Expert
May 9, 2020

Please embed screenshot in original post.

Participant
May 9, 2020

Thanks, just did. Please help if possible.