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phoenixrider
Inspiring
November 10, 2019
Question

Premiere Pro 2020 internal graphic card error

  • November 10, 2019
  • 5 replies
  • 16544 views

I have the Intel graphics 4600 enabled to allow for hardware accelartion my main graphics is GTX 970. Everything worked perfectly fine with CC 2019 and earlier, I installed the CC2020 update and now I get a "System Compadibility Report Intel HD Graphcs 4600 Unsupported Video Driver." Cerianly was supported in cc2019! The 4600 driver details: driver date: 10/29/2018 version: 20.19.15.5063

Yes, I tried the "fix" button went to the page downloaded the files followed the instructions, was shown a message "The computer does not meet the minimum requirements for installing the software"

So, anybody know why CC2020 wont work with the intel graphics when CC 2019 had zero issues with it?

    This topic has been closed for replies.

    5 replies

    V
    vicatm8047496
    Participant
    September 18, 2020

    I'm getting the same error and issue with my 10900K and the Intel Graphics 630 integrated GPU.  I was able to update my drivers for the iGPU, but it didn't fix the issue.  The iGPU on the i9 10900K chip is not being utilized at all even though Premiere Pro shows that it's available for hardware encoding.  Adobe always loves to break things.  I think I'll be switching to Resolve after this.   There's just way too many bugs in Adobe software.   

    F
    Frank Koppelmans
    Known Participant
    January 23, 2020

    Hi,

     

    I have the same issue. But what is even more intersting, I get no errors running in OSX Mojave. But when I restart in bootcamp to Windows 10 I do get the graphics error. Using exactly the same hardware. I did download the latest Intel driver for Windows and tried some other stuff to no result.

    Everything in OSX is fine.

    Even with the error the Premiere programm runs fine on Windows with my Graphics card Intel(R) Iris(TM) Pro Graphics 5200.

    My macbook pro is from 2015.

    Any Clues on how to solve this?

    A
    angelas29538403
    Participant
    March 29, 2020

    I have the same issue

    i7-5000U 2.4GHz processor which is an Intel 5th generation processor.

    I get the graphics driver warning and intermittent crashes with Premier Pro 2020  and my Premier Pro 2020 files won't work with Premier Pro 2019.  The updated graphics driver won't install because processor is too old.

    Has anyone found a way to convert their Premier Pro 2020 files back into the 2019 software?  

     

     

      A
      Anonymous
      April 12, 2020

      You might import the 2020 sequences into 2019 project.

      Just create a new project in 2019, select File > Import > project, and then try to import the whole project. If it was not successful, try to import a specific sequence. 

      R Neil Haugen
      R Neil Haugen
      Legend
      November 10, 2019

      But I am editing "natively" with the BMPCC4k, both in high ProRes and b-raw formats. Even on my three-year-old 6-core 3.2Ghz/32GB-RAM rig. Using both the free BM BRAW plugin and the purchased one from Autokroma ... which I actually like a bit better, primarily because of the presets you can create and use in that plugin.

       

      That said ... that media and needing to be able to work with some RED and Arri stuff ... means I spent time at a booth at MAX talking with a vendor about my next machine. Ouch ... but then, I'll be able to work at enough speed to keep me going. Compared to the kit most of the colorist's I know have, it's a cheap rig ... gonna run me about $5500. Heck, colorists can't hardly get a full reference monitor for SDR work for that small amount of money. Ha.

       

      And my rig goes to my wife ... who works with stills mostly. It's still well above her current machine. Her machine will go to the office where a part-time staffer does some image work. And that machine will replace our old book-keeping computer which goes ... to it's Eternal Reward.

       

      We've done this dance before I don't know how many times. I HATE changing computers, all that loading apps and resetting things drives me nuts. But ... it's needed, sadly.

       

      We've had to use subscription software for book-keeping and other business functions for decades now. It's a thing. We've survived.

       

      But for the Adobe stuff ... we have a ton of apps we now use we never did back in the purchase-a-box days, and aren't paying any more per year for the entire shop than we did a decade back. But ... rather than just Photoshop and Lightroom, for the same annual outlay ... we have Illustrator, Audition, InDesign, Animator, AfterEffects, Prelude, and a couple others running on multiple machines. I'm not complaining.

       

      Neil

      Everyone's mileage always varies ...
      R
      RjL190365
      Legend
      November 10, 2019

      In your case, Adobe is not to blame. Intel is. You see, Intel has EOL'd all iGPU driver support outside of archived driver releases for all 5th-Generation and earlier Intel CPUs, with the last security update for the 4th- and 5th-Generation CPUs released this past March. These CPUs had been placed in legacy support status back in mid-2017. Adobe merely had to comply with the practice of the rest of the tech industry in declining to support anything that's over three years old.

       

      Randall

        P
        phoenixriderAuthor
        Inspiring
        November 10, 2019

        OK ty, maks sense it is a older CPU, I didn't use hardware acceleration alot when rendering as it had a habbit of seizing up the puter so it won't be that big of a deal just to disable that graphics function. I guess we all get older and outdated at some time LOL

        S
        salvo34
        Inspiring
        November 10, 2019

        you may not feel it's so funny when you have to spend more than $50,000 to update an editing suite just to keep busy and be able to work with so called 'legacy' codecs and so on.  If the software discontinues support for their own reasons of getting 10 pounds of poop out a 2 pound bag, just so they don't have so many programmers on the clock... it's time to wonder...

         

        should you be the victim or the cherished 'customer' ?

        R Neil Haugen
        R Neil Haugen
        Legend
        November 10, 2019

        Because Premiere 2020 requires a newer set of hardware. Which is why you got the system compatibility report with that statement.

         

        One of the big pushes they're doing is to increase both stability/reliability and performance. To decrease the variables they have to code for they are requiring recent hardware. Which is similar to the way Apple goes for stability ... except they severely limit the hardware used with their OS/apps so they have very tight control of the entire system. The Premiere team won't be planning anything as drastically limited as the Apple "ecosphere" ... but it will be more restrictive for gear used than it has been in the past.

         

        Yea, it's a pain when your gear isn't up to date. But if so, it will over time be a better performing app.

        Neil

         

        Neil

        Everyone's mileage always varies ...
          P
          phoenixriderAuthor
          Inspiring
          November 10, 2019

          ok, that makes sense.. my Intel graphics has the latest update though and the file they say to install won't intstall so i suppose Ill need to deactive that graphics and not use hardware accelation any more until everything works together again

          S
          salvo34
          Inspiring
          November 10, 2019

          yes, you are right, you have to do what you NEED to do in order for things to work for you. Don't pay any attention the the "bias" of answers that tell you how Apple is bad compared to Windows, or how you have to buy a new computer every 3 years. That's ridiculous. You are not a slave of software and hardware, but a nice human doing what you love to do.

           

          One thing to look into is using Resolve 15, which has fairly reasonable min.. requirements, and is free or else $300 forever. You don't need to be hooked into internet once you've installed and updated and all your ducks are in a row.  It is extremely different than PPro and FCP and Avid, but you can learn it with PDF files or from paper books bought through Amazon, which is what I did. Took a year to get the new UI into my head, so I could stop automatically trying PPro shortcut keys and so on. I become 'habitual' in my use of things, so using Tilde key to go full screen on a panel was a hard habit to break.

           

          If car manufacturers and dealers required you to buy a new car every 3 years just to have a vehicle you can use, wouldn't you start looking for alternatives ???  Good luck and don't pay attention to the bias here, as they have their own axes to grind.

           

           

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