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Premiere Pro 2020 stuck at loading when starting up on macOS

Forum|Forum|5 years ago
April 15, 2020
9 Antworten
8370 Ansichten

I am using Macbook Pro (15in-2016) with macOS Catalina ver. 10.15.4.

I face a problem when I trying to open premiere pro. I haven't opened Pr lately, and when I open up today, it appears like this.

My Pr version is 14.1.0 (Build 116), I believe it is the newest version.

I have tried to reboot the Macbook and force quit Pr, neither of them worked.

It just keeps spinning. Any way could solve this problem?

*******update*******

problem still exists after reinstall, resetting preferences and downgrade.

Title edited by Mod.

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Beste Antwort von nishu_kush

In the meantime, you can try renaming the extensions folder? Location of the extensions folder:
Win: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
Mac: /Library/Application Support/Adobe/CEP/extensions

Let us know how it goes.

Thanks,

Nishu

W

whereisdamndanny

Participant

Hi beautiful people! Having similar issue on Mac Mini M1 with latest PP 23.0. I have tried everything already - re-installing multiple time, uninstalling with cleaner tool, renaming folders, starting using Rosetta. Nothing works... I wonder if there might be some sort of plugin on my Mac somewhere, that is outdated and it makes the program crash? Because on the splash screen I don't even see the plugins being loaded... Please help, I'm paying money for air...

D

defaultonlxx0i9qaxt

Participant

Hmmm... I solved in another way. I just opened PP using project file and in that way everything was fine, then just deleted old project and imported new files.

DevFrIO

Participant

Bingo... I'm using Premiere Pro version 22.0 (Build 128) on my iMac. This work around just resolved my issue. Photoshop did the same thing to me previous versions back, where it would only load up if I opened it from a file. Just have to wait until another update to see when/if Adobe fixes it.

4

4d1

Participant

update or downdate driver graphic card

D

Daniel5D8F

Participant

what do i rename it to

nishu_kush

Community Manager

Hi Daniel5D8F,

You can rename it to anything. For example, extensionsold.

Let us know it helps.

Thanks,

Nishu

D

daler80319636

Participant

What should I rename the extension folder?

Kevin-Monahan

Community Manager

Lucas,

If none of these other suggestions work, please try resetting preferences.

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

L

Lucasc226Autor

Participant

not working either, I contacted a technician earlier today, they couldn't fix it either.

They said they will ask for help from the seniors.

A

annamai98

Participant

Hi! I'm having the same problem as you and was wondering if they ended up helping you fix the problem?

Mo Moolla

Legend

Hi

Try reinstalling Adobe Creative cloud for desktop again

Here is the link:

Link

Once installed uninstall PP and reinstall using the desltop app

If this does not resolve the issue the common reasons for startup failures are either corrupt VST's or plugins

When yu are loading up PP keep a close eye on the splash screen and see which plugin it stops at. Generally that will be the culprit. Delete that plugin or VST and you should load up troble free. Dont use that VST or plugin again

Mo