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H
hopecruz
Participant
November 20, 2019
Question

Premiere Pro 2020 Won't Open

  • November 20, 2019
  • 3 replies
  • 9263 views

Hi,

 

I have tried several times to open Premiere Pro 2020 with no success. Each time I try, I get an error message that say "Adobe Premiere Pro 2020 quit unexpectedly." I restarted my computer three times...still no luck. I then uninstalled and reinstalled the app, but still no luck. I then installed the older version, which worked, but I'm wanting to use the newest version. I then tried to install the newest version one more time, but then it still did not open and I would get the same error message pop up "Adobe Premiere Pro 2020 quit unexpectedly."

 

Does anyone know what is going on?

    This topic has been closed for replies.

    3 replies

    kevinn29232034
    kevinn29232034
    Participant
    November 4, 2020

    It has been really bad for me for about a month on my desktop. I have uninstalled, reinstalled... it is just a real mess. The lack of news on this is a major issue and pushing me more and more toward another application. I really would like to see a fix put into place here because it is unusable on my desktop at this matter and paying what I/we do for the full CC monthly, and not having a working product is not going to work... there are enough alternatives out there to PR/PS/AE that can be had for less. Please do something. 

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      November 4, 2020

      Hi Kevin,

      Sorry, man! These threads are from January, but it sounds like you're having trouble with v. 14.5. Is that correct? Can you try pressing Alt/Option key when launching? That will delete your preferences, but it should help the application launch. Please reply after trying this. Good luck.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        mfergus
        mfergus
        Participating Frequently
        November 4, 2020

        I have found that the launch problem is associated with a second monitor - if I unplug the HDMI cable from my laptop, Premiere Pro opens perfectly every time. I plug it back in once it has opened and have no more problems. Simply turning off the monito does not work; I have to physically disconnect the HDMI cable. Annoying, yes, but at least I can complete my editing.

        S
        stefano@stefanoborali.com
        Participant
        November 21, 2019

        I've got the same issue with a brand new machine where PremierePro 2019 was running. After the 2020 update it crash every time. I'm unable to use Premiere Pro 2020 in any case, with a new project or an old project. No Way. Nothing matter with Education License. Premiere Pro was installed downloading from Adobe official website after buying a commercial license. I've sent the error message to Adobe every time.

        J
        jenniferb90108202
        Participant
        January 10, 2020

        Does anyone have a solution?  I just installed Premiere Pro and it will not open.  Just get the spash screen and then it closes.  Brand new install.

          S
          Samantha5FB4
          Participant
          August 12, 2020

          I am having the same issue right now

            bucksommerkamp
            Community Expert
            bucksommerkampCommunity Expert
            Community Expert
            November 21, 2019

            At one point, there was an incompatibility with earlier versions of the new CC Desktop app, especially if it was some sort of enterprise or education license. Sounds counterintuitive, but make sure your CC Desktop app is updated since it passes the "keys to the kingdom" to Premiere at launch time -- saying it's OK to load. When you get those error messages after a crash, make sure you send them to Adobe; they told me at MAX a few weeks ago that they absolutely compile those crash reports and are working hard to eliminate bugs and crashes. Overall stability is their goal now, and I'm glad to see it. 

              Wholeo
              Wholeo
              Known Participant
              December 1, 2019

              I've been getting this error for days. I was able to convert a 2019 project to 2020 and had used some of the new features. But then it crashed and I can't use it. I send the crash report daily. I just looked at the CC apps. All that I have downloaded and use are updated. They just say "Open". I do not know what you mean by "CC Desktop app". There doesn't seem to be anything available with that name. 

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