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edit1RM
edit1RM
Participating Frequently
March 31, 2021
Question

Premiere Pro 2021 - AAF Export Errors

  • March 31, 2021
  • 5 replies
  • 5162 views

Having issues exporting AAF sequences out of Premiere Pro, recieving errors such as:

  • Cannot embed audio source because its audio codec is not supported. Only WAVE and AIFC audio codecs are supported.
  • AAFRESULT_DUPLICATE_MOBID

 

We've been exporting AAF's for Pro Tools for years without any issues and now we can't seem to deliver anything that works to our sound designers and mixers.

 

Frustratingly, one of the errors states the codecs aren't supported, but they're all just WAVE files.

 

We've tried rolling back to various different versions of Premiere and are having the same issue across those.

 

Done the usual delete media caches, trash preferences etc.

 

Tried exporting OMF's instead, however they seem to be totally out of sync and a right mess when our colleagues open them in ProTools.

 

We're running Premiere Pro 2021 (Version 15.0 - Build 41)

 

Mac Pro (Late 2013)

MacOS Catalina

Version 10.15.7

Processor - 2.7 GHz 12-Core Intel Xeon E5

Memory - 64GB Ram 1866 MHz DDR3

Graphics - AMD FirePro D700 6GB

Storage - 1TB Flash Storage

 

Media Location

SNS EVO 16 Bay NAS via 10GB Fibre

 

Again - This was all working totally fine before the latest update, now doesn't work at all on the latest version of when rolling back to previous versions.

 

And just a note Adobe - Problems like this cost us time and money. You really should start considering pulling your socks up and offering a responsible service support package for your customers. You are extremely difficult to get help from, but very fast to take our money.

Any help anyone can offer is greatly appreciated.

 

Thank you

    5 replies

    K
    Kennisa29826992haou
    Participant
    May 10, 2023

    Hi,

     

    For everyone here, have you guys been using merged clips, subclips or mutlicam sequence clips??

     

      Y
      Yash27680599awo8
      Participant
      December 16, 2024

      Yes, facing same issue. I'm using merged clips.

      S
      Steven26734631yiga
      Participating Frequently
      January 11, 2023

      I have found a solution that appears to work for us. I don't get the error message if I choose to 'Trim' audio files instead of 'Copy Complete Audio Files'. POsting in case it helps anyone else out there.

       

        M
        Milk37066653rnj6
        Participant
        April 29, 2024

        This actually solved it for me, thanks!

        S
        Steven26734631yiga
        Participating Frequently
        January 11, 2023

        I am having the same issue.

         

        Does anyone have any suggestions for fixing this? The problem is the same if I export a full timeline, or just the .wav clips that Premiere mistakenly insists are not .wavs It's not an issue with the audio files themselves, as they can from the same recording session as hundreds more that all work perfectly.

         

         

        OS Name Microsoft Windows 10 Pro

        Version 10.0.19044 Build 19044

        Processor Intel(R) Xeon(R) W-2123 CPU @ 3.60GHz, 3600 Mhz, 4 Core(s), 8 Logical Processor(s)

        Installed Physical Memory (RAM) 64.0 GB

        Premiere Pro Version 22.0.0 (Build 169)

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        December 9, 2021

        Hi David,

        Sorry for this issue. I am not sure what's going on there. I would suspect that your hardware might be interfering since your CPU is not supported in system requirements any longer. Your OS might be bridge too far for that machine and your workflow. You can also look at your NAS as a potential source of conflict too.

         

        Furthermore, do you have another Mac in the office you can verify the bug with? Hope we can help.

         

        Thanks,
        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        J
        James22567158oy5v
        Participant
        March 19, 2022

        Was this ever sorted. I am having same issue. 

          E
          ECAMP93
          Participant
          December 9, 2021

          Did you ever get this sorted out? I'm having the same issue.

            Kevin-Monahan
            Community Manager
            Kevin-MonahanCommunity Manager
            Community Manager
            December 9, 2021

            ECAMP,

            Please give us full details of your system and source media.

             

            Thanks,
            Kevin

            Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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