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Premiere Pro 2021 - AAF Export Errors

New Here ,
Mar 31, 2021 Mar 31, 2021

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Having issues exporting AAF sequences out of Premiere Pro, recieving errors such as:

  • Cannot embed audio source because its audio codec is not supported. Only WAVE and AIFC audio codecs are supported.
  • AAFRESULT_DUPLICATE_MOBID

 

We've been exporting AAF's for Pro Tools for years without any issues and now we can't seem to deliver anything that works to our sound designers and mixers.

 

Frustratingly, one of the errors states the codecs aren't supported, but they're all just WAVE files.

 

We've tried rolling back to various different versions of Premiere and are having the same issue across those.

 

Done the usual delete media caches, trash preferences etc.

 

Tried exporting OMF's instead, however they seem to be totally out of sync and a right mess when our colleagues open them in ProTools.

 

We're running Premiere Pro 2021 (Version 15.0 - Build 41)

 

Mac Pro (Late 2013)

MacOS Catalina

Version 10.15.7

Processor - 2.7 GHz 12-Core Intel Xeon E5

Memory - 64GB Ram 1866 MHz DDR3

Graphics - AMD FirePro D700 6GB

Storage - 1TB Flash Storage

 

Media Location

SNS EVO 16 Bay NAS via 10GB Fibre

 

Again - This was all working totally fine before the latest update, now doesn't work at all on the latest version of when rolling back to previous versions.

 

And just a note Adobe - Problems like this cost us time and money. You really should start considering pulling your socks up and offering a responsible service support package for your customers. You are extremely difficult to get help from, but very fast to take our money.

Any help anyone can offer is greatly appreciated.

 

Thank you

TOPICS
Audio , Error or problem , Export , Formats

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New Here ,
Dec 09, 2021 Dec 09, 2021

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Did you ever get this sorted out? I'm having the same issue.

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Adobe Employee ,
Dec 09, 2021 Dec 09, 2021

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ECAMP,

Please give us full details of your system and source media.

 

Thanks,
Kevin

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Adobe Employee ,
Dec 09, 2021 Dec 09, 2021

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Hi David,

Sorry for this issue. I am not sure what's going on there. I would suspect that your hardware might be interfering since your CPU is not supported in system requirements any longer. Your OS might be bridge too far for that machine and your workflow. You can also look at your NAS as a potential source of conflict too.

 

Furthermore, do you have another Mac in the office you can verify the bug with? Hope we can help.

 

Thanks,
Kevin

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New Here ,
Mar 19, 2022 Mar 19, 2022

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Was this ever sorted. I am having same issue. 

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New Here ,
Sep 19, 2022 Sep 19, 2022

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I'm having the same problem... 

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New Here ,
Nov 09, 2022 Nov 09, 2022

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I'm having the same problem and never had it before

 

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