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AndrewVonGregor
AndrewVonGregor
Participant
June 15, 2021
Question

Premiere Pro 2021 crashes when launched (Mac)

  • June 15, 2021
  • 1 reply
  • 2445 views

Hello. When I launch Premiere Pro 2021 it displays the startup graphic and various loading processes; however, it crashes without ever successfully opening. I have uninstalled/reinstalled the application several times, held the Option key when launching, added .old to the Premiere Pro folders in the Documents/Adobe and Library/Application Support/Adobe directories, and I have restarted my Mac Pro (Mojave 10.14.6) various times as well, all to no avail. Please advise. Thank you.

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1 reply

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
June 15, 2021

Hi LosAngelesEditor,

 

Sorry for your issue.

Do you see any error message or crash report? What's the last loading module that you see? Also, what are your system specifications (CPU, GPU, RAM, OS)?

You can try the solutions mentioned in the following article: https://community.adobe.com/t5/premiere-pro/faq-how-to-troubleshoot-premiere-pro-crash-at-launch/td-p/11113249?page=1 

Let us know if it helps.

 

Thanks,

Nishu

AndrewVonGregor
AndrewVonGregorAuthor
Participant
June 15, 2021

Thank you, Nishu. No error messages nor crash reports are presented prior to the crash/launch failure. Attached is a screen capture of the last loading module that I see before the Splash screen vanishes. 
 
My Mac Pro system specifications are: 
* OS Version: 10.14.6 (18G103)
* Processor: 2.7 GHz 12-Core Intel Xeon E5
* Memory: 128 GB 1066 MHz DDR3
* Graphics: AMD FirePro D300 2 GB
 
Finally, I tried the solutions mentioned in the article that you linked heretofore...they yielded no change per the aforementioned problem. Your thoughts? 
 
Thank you, 
Andrew

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
June 15, 2021

Hi Andrew,

 

Contact Digital Anarchy for a current version of the plug-in, Flicker Free (or uninstall it). That should solve your issue. Kudos to Nishu for asking for the right screenshot.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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