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AndrewVonGregor
AndrewVonGregor
Participant
June 15, 2021
Question

Premiere Pro 2021 crashes when launched (Mac)

  • June 15, 2021
  • 1 reply
  • 2445 views

Hello. When I launch Premiere Pro 2021 it displays the startup graphic and various loading processes; however, it crashes without ever successfully opening. I have uninstalled/reinstalled the application several times, held the Option key when launching, added .old to the Premiere Pro folders in the Documents/Adobe and Library/Application Support/Adobe directories, and I have restarted my Mac Pro (Mojave 10.14.6) various times as well, all to no avail. Please advise. Thank you.

This topic has been closed for replies.

1 reply

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
June 15, 2021

Hi LosAngelesEditor,

 

Sorry for your issue.

Do you see any error message or crash report? What's the last loading module that you see? Also, what are your system specifications (CPU, GPU, RAM, OS)?

You can try the solutions mentioned in the following article: https://community.adobe.com/t5/premiere-pro/faq-how-to-troubleshoot-premiere-pro-crash-at-launch/td-p/11113249?page=1 

Let us know if it helps.

 

Thanks,

Nishu

AndrewVonGregor
AndrewVonGregorAuthor
Participant
June 15, 2021

Thank you, Nishu. No error messages nor crash reports are presented prior to the crash/launch failure. Attached is a screen capture of the last loading module that I see before the Splash screen vanishes. 
 
My Mac Pro system specifications are: 
* OS Version: 10.14.6 (18G103)
* Processor: 2.7 GHz 12-Core Intel Xeon E5
* Memory: 128 GB 1066 MHz DDR3
* Graphics: AMD FirePro D300 2 GB
 
Finally, I tried the solutions mentioned in the article that you linked heretofore...they yielded no change per the aforementioned problem. Your thoughts? 
 
Thank you, 
Andrew

R
Richard34562642dy2y
Participant
January 3, 2024

Hi Andrew,

 

The feature to stop the plug-ins from loading is not available in Premiere Pro. On macOS plug-ins are stored here: HD/Library/Application Support/Adobe/Common/Plugins/7.0/MediaCore

Remove all the files and folders (except dummy.txt) temporarily and see if it helps.

Let us know how it goes.

 

Thanks,

Nishu


I also have the exact same problem. There must be a solution somehow. There must be someone who knows what to do. Does anyone know the answer to this problem?

 

Rich

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