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Participating Frequently
October 30, 2021
Question

Premiere Pro 2022 - Audio cutting in and out after export

  • October 30, 2021
  • 10 replies
  • 11461 views

Hey All!  I've been fighting this issue hard over the last 24 hours and I'm at a loss.  I have a simple 4 minute edit of 2.7k GoPro videos shot at 120 fps.  Everything looks and sounds great and renders fine on the timeline, but every time I export the audio cuts in and out on the final mp4. 

 

I've checked all of the sound levels and channels and nothing is muted.  The curious thing is that every time I export different parts of the sound go missing.  Sometimes it's just two seconds here and there, others an entire minute will be dead silent.  I've cleared my media cache.  Restarted my computer countless times.  All of my drivers are up to date.  I've played around with different export settings ranging from low bitrate, low framerate, to ridiculously high bitrates and different encoders.  I'd prefer to keep it with H.264 and AAC so it plays nice with YouTube.  Any ideas?  I've run out.

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10 replies

Participant
February 5, 2024

Its 2024 and I just ran into this problem, what fixed it for me was:

1. Restarting Premiere Pro.

2. Exporting it out of Adobe Media Encoder instead of straight out of premiere.

Not sure which one fixed it but I hope this helps anyone else with the problem!

Participant
August 26, 2022

POSSIBLE FIX

This bug drove me nuts but here's a simple solution that worked for me:

 

  1.  When exporting your sequence from Premiere, use the "Send to Media Encoder" option on the lower right hand corner of the screen.
  2.  Process your video once and check if the audio cuts out. If it does, proceed to step 3.
  3.  Right-click on the file shown in the Queue panel within Adobe Media Encoder and select "Reset Status"
  4.  Process your video again and check if the audio is intact. If so, you're good to go. 
Participant
August 11, 2022

I found a great fix for this on both Premiere and Media Encoder. 

 Once you have your video ready to export or in media encoder, go to your control pannel (ctrl+alt+delete > Control Pannel)

then head to the details tab. Once there find whatever program you are using to export the vidoe and right click on it and click"set affinity"

 

Once you have done this you should see all the usabale cores in your pc. for instance for mine i have an intel i7 with 7 cores so i would have 1-7 listen but you may have more or less. Simply turn off a couple of the cores so the entire cpu isnt being used and then export away. You will need to do this every time you open up the program so keep that in mind 🙂

 

Participant
February 19, 2022

Feb 2022. having same issues. been using premier for last 7 months and it's only in the last month I have been having issues. I'm currently on my 5th export attempt Every export has different audio pieces missing!  trying every suggestion but to no avail. why is this bug not being fixed! 

 

Inspiring
February 5, 2022

I'm having the same issue Pr 22.0.0 (I can't update to the latest due to a bug with MAXON plugin).  Audio is fine in the timeline but at export random spots cut out.  Each export the 'cut out' audio moves to a different spot in the video.  But the curious part:  My Sony a7iii footage w/ shotgun mic is fine, the sfx are fine, the background music is fine...it's only the audio from my new DJI Mics giving me trouble.  Perhaps it's a compression issue at export?  IDK.

Legend
February 5, 2022
What format is the dji? If it isn't, convert to uncompressed aiff or was
to match your sequence settings. Professional video usually takes 48k
16bit
Inspiring
February 5, 2022
Wav not was... and always a good idea to make sure all audio matches
sequence settings

The DJI mics are WAV.  I've never had this issue before because these mics are new to me...however i have used sfx and music that is WAV.  

Can you point me to a tutorial on how to best adjust the audio from WAV to whatever it needs to be to match the a7 audio?  I've attached a screen grab of the properties of both.  

Thank you so much for the advice.

Participant
December 10, 2021

I'm having the same issue.  Very frustrating.  I have been editing with Premiere for 20 years and this is something new.  Definitely a bug in your 2022 version that needs fixed.

Ann Bens
Community Expert
Community Expert
December 10, 2021

I have seen this once or twice when using Noise Reduction.

nnunez@bti-usa.com
Participant
November 3, 2021

I'm also having problems with exporting the audio. I have never had any issues in the past and this time everything I'm exporting is cutting in and out. Is there a fix coming? Since obviously it's the version issue since it only happened when it updated to 2022

Legend
November 3, 2021

did you check the frame rate of your sources as described earlier in this thread?  if it's an issue with variable frame rate sources, the problem appears inconsistently and unpredictably.  so the fact that it didn't happen before in the earlier version may not be meaningful

Averdahl
Community Expert
Community Expert
October 31, 2021
quote

I've checked all of the sound levels and channels and nothing is muted.  The curious thing is that every time I export different parts of the sound go missing.


By @ryanm87880867

 

I would try to render out just the audio using the settings below and import it just to see if the audio is missing in that file as well.

 

If the .wav file comes out correct, just mute the original audio on the timeline and put the .wav file on the timeline and export your H.264 to get the project finished. Try it and report back.

 

 

Participating Frequently
November 1, 2021

That works.  After creating the .wav and dropping it back in the final product sounds great.  So I guess that's a good work-around.  It just seems super awkward.  Thanks for the help with FINALLY being able to finish this tiny project.  Hopefully this doesn't happen in the future.

Legend
November 1, 2021

Still happy to check out the camera original..

Legend
October 31, 2021

try transocding the camera original to prores.  You can then unlink and relink to the prores version...   h264 is a heavily conpressed mpeg format which may be causing the issue...  It's pretty amazing that you can throw almost any format at premiere, but sometimes when there are issues, it can make sense to work with a more robust format.

Participating Frequently
October 31, 2021

Thanks for the idea!  But it led to a new fun discovery.  I grabbed all of the originals and transcoded them to Prores 422.  Just to check I played them back in VLC and they have the exact same problem as the other exported media where the audio starts normally, completely cuts out, then comes back in.

 

Just to clarify, these are totally unedited videos.  Straight out of the camera, through the Media Encoder and now the audio is messed up.  The original files play fine, but apparently if I try to export anything the audio goes haywire.

 

I've uninstalled and reinstalled Premiere Pro and the Media Encoder.  Everything is up to date.  My computer has loads of free disk space and RAM.  I'm baffled here.

Legend
October 31, 2021

hmmm...  people have reported issues with gopro footage here but can remember anything similar.  any chance you can upload a file so I can see if I can figure out what the issue is.  Not sure if there are file size limits but you can always send me a direct message by clicking on my username at the beginning of this post

Community Manager
October 30, 2021

Hi ryanm87880867,

 

We're sorry to hear about this. In which media player are you playing the exported media? Also, have you tried importing the exported media in Premiere Pro & checked if the audio is playing properly in Premiere Pro?

 

Thanks,

Sumeet

Participating Frequently
October 30, 2021

Thanks for the reply!  I usually use VLC, but I've tried to play the exported file on Windows Media Player and the Microsoft Movies App with the same result.  When I drop the exported file back into Premiere Pro it plays exactly like it does on the other media players, and the audio waveform shows exactly what I'm hearing which is the audio cutting in and out.  See attached screenshot.