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Premiere Pro 2022 crash on clicking File> Export> Media

Community Beginner ,
Oct 31, 2021 Oct 31, 2021

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Hello I am on MacOS,

I haved updated to the latest PP yesterday (Oct 30, 2022), now as I try to export my project, I click File>Export>Media, premiere pro crashes and exits. It does not even go into the export screen. Attached are my computer specs. I did not have this issue before, it started since I updated to the latest premiere pro version. Kindly help. My projects are stuck.

 

arunavanag_0-1635706614251.png

 

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Crash, Error or problem, Export

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Adobe Community Professional ,
Oct 31, 2021 Oct 31, 2021

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Can you give us information on the media that you're exporting? Size/type. Also, is the media good quality without any technical problems?

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Community Beginner ,
Oct 31, 2021 Oct 31, 2021

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Hello,

Yes I am exporting a 4k video, which includes graphics, 4k footage from Sony A7III, some screen videos, all in the format of .mp4.

These are the same media source I have been using past 2 years so I would assume not technical issues.

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Adobe Community Professional ,
Oct 31, 2021 Oct 31, 2021

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revert to the previous version.  Always dangerous to start working on an important project on a new version...  Premiere allows you to have multiple versions on your system so if you deleted the previous version, you should be able to reinstall it.  If you need to revert your project if you saved it in 2022 , do some searching here for techniques on how to do that.

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Community Beginner ,
Oct 31, 2021 Oct 31, 2021

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Yes that was the plan but i messed up and not backing the project. As it opened in the new version it will not open in the older version. I just fixed it - I mean being able to open it back in the older version using this hack from youtube : https://www.youtube.com/watch?v=g8ecJNJsnn8

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Community Beginner ,
Oct 31, 2021 Oct 31, 2021

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I was exporting video with footages from sony a7III, some screen videos, images, graphics and bunch of audio files. These are same media sources I have been using past 2 years. With that said, for the time being I reinstalled PP 2021 (v15.4.1) and because the project headers got updated by v22.0 it wont open using previous version any more.

However after spending few hours I used this hack in the youtube to able to open the project in the old version:

https://www.youtube.com/watch?v=g8ecJNJsnn8

 

That said the problem with v22.0 is not solved. I also tried exporting it through media encoder v22.0 it would get stuck ( I waited couple hours to make sure it did not move a percent).

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Adobe Community Professional ,
Oct 31, 2021 Oct 31, 2021

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when you say screen videos are you talking about screen captures/recordings?  If so, the problem may be the result of variable frame rate sources which can cause unpredictable and intermittent problems.  Here's how to confirm the diagnosis and fix it.  Let us know if this solves the problem.


use mediainfo to determine whether your source is variable or constant frame rate
https://mediaarea.net/en/MediaInfo/Download
if it's variable use handbrake to convert to constant frame rate setting the quality slider in the video panel to maximum
https://handbrake.fr
and here's a tutorial on how to use handbrake
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

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Community Beginner ,
Nov 04, 2021 Nov 04, 2021

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I had this same problem and had to uninstall and reinstall Media Encoder (more than once actually) and launch it seperately from Premiere and let it run all its permissions before reopening a project in Premiere and trying to export it again.

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New Here ,
Nov 24, 2021 Nov 24, 2021

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Thanks for sharing this fix, that's what worked for me last night when I was trying to export something at 2am. haha

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New Here ,
Nov 10, 2021 Nov 10, 2021

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Hi There,

I've been having the same issue on CC2022 with Canon C70 footage.
I've tried several systems running Big Sur and Monterey, however I've found a workaroud that worked for me.

I think it's got to do witht the Lumetri color filters applied to the clips in the sequence. Here's what I did:

- Highlight all clips in sequence
- Remove attributes (lumetri colour only)
- Hit Command M, Or File>Export>Media

The export window should pop up.

Now:
- Hit cancel
- Undo 'Remove attributes' (Command Z)
- Hit Command M, Or File>Export>Media

The window should pop up again and you should be able to export.

Good luck!



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New Here ,
Nov 10, 2021 Nov 10, 2021

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I found a quick solution and it worked for me, so hopefully this is a universal fix for all of you and it was super easy.  All my projects were created under cc 2021 and that is how I was opening these projects.  Instead of opening the project through 2022 I just went in to create new poroject and it made me go through the tutorial steps, which I never had to do when opening directly through my existing project.  Once I clicked through the tutorial stuff I opened my project and I was able to export.  I also did delete the older versions, but that didn't fix it till I went through the premiere 2022 tutorial.  Try it and let me know.  Thanks!

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New Here ,
Nov 16, 2021 Nov 16, 2021

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Hi, I've been having the same export crash problem ever since updating to PP 22.0.
This 'Remove attributes' workaround seemed to work for me too. 

Thanks for sharing it, that was getting crazy frustrating. Still is....

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New Here ,
Nov 20, 2021 Nov 20, 2021

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Update; this workaround has since stopped working. After cancelling the export, undoing remove attributes, Premier then crashes on the next attempt to Export Media.

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New Here ,
Nov 20, 2021 Nov 20, 2021

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How I solved it on MacOS 
if you delete the plugins located at:

/Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore/

Then it works.

I used to have neatvideo there, so maybe is a compability issue and the plugin needs to be updated for it to work on Premiere Pro 2022.

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New Here ,
Nov 21, 2021 Nov 21, 2021

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Yes, that worked, thank you alece01!

I then contacted Neat Video and they immediately sent me a link for an updated plugin. That now seems to work. 

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Community Beginner ,
Nov 10, 2021 Nov 10, 2021

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After years of working with Adobe products, to me these issues like Dynamic Link and Exporting should be worked out in Beta. NOT when an official launch of a "professional" platform is live. A few minor bugs, well that happens. But with as much as we pay, and how important it is to trust the company we are relying on, this is unacceptable the way Adobe has been rolling product out. It feels like they are caring less and less about the professionals who have clients, deadlines, and more. RANT OVER...

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Explorer ,
Nov 12, 2021 Nov 12, 2021

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Same happening here. Only way seems to be opening ANOTHER sequence in the timeline and then select the one to export on the Project windows, right/ctrl click and select "Export Media" from there. Pretty terrible, though ..

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Participant ,
Nov 13, 2021 Nov 13, 2021

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I am consistently having the same bug. It is a software issue. Please fix Adobe.

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Community Beginner ,
Nov 16, 2021 Nov 16, 2021

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Same problem. It's beyond stupid right now. Always crashes on export. Premiere AND media encoder both. Dynamic link is always broken. Libraries are always 'offline'. What's going on? The things that used to work get more broken with every new version.

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New Here ,
Nov 16, 2021 Nov 16, 2021

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How I solved it on MacOS 
if you delete the plugins located at:

/Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore/

Then it works.

I used to have neatvideo there, so maybe is a compability issue and the plugin needs to be updated for it to work on Premiere Pro 2022.

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New Here ,
Nov 22, 2021 Nov 22, 2021

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Same issue here.  Simply attempting to open up the export dialog box crashes my application.
Tried to avoid updating for these exact types of problems.

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New Here ,
Nov 24, 2021 Nov 24, 2021

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I was having the same issues last night. My project was created in the 2021 version, but have since converted it to 2022. I never had any issues exporting multiple videos a week until last night. Just crashed with his Export Media or Command+M. I even tried on a different computer, same thing.
Finally what worked for me was uninstalling and reinstalling Media Encoder. 
Hopefully no more bugs arise. 

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New Here ,
4 hours ago 4 hours ago

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LATEST

Same issue here, usually what gets it working is a full cache clear (before opening the project) then open the project and go straight to an export. Am new to premier pro but it has taught me already to save, save, save before trying to export anything haha!

 

John

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