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Premiere pro 2023 crashing graphics card

New Here ,
Sep 07, 2023 Sep 07, 2023

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With no clear pattern or cause premiere pro will randomly cause my graphics card to turn off while the program is running. this has not happened a single time with any other program. my screens will go black for a couple seconds and then turn back on, having crashed discord, any video player or other program currenlty running. The actual COMPUTER does not crash, and neither does the Premiere program. Premiere will still be open but video playback will no longer function, the window is simply blank. At that point the only thing I can do is restart Premiere and any other windows I had open at the time. This has happened with 4k footage, 1080p and lower.

 

It is completely unpredictable except that it will happen at some point while premiere is open, sometimes hours apart, sometimes minutes. I can still save my work but obviously it is a massive interruption to workflow. I know for a fact that premiere is causing the issue since it has not happened a single time with other more intensive programs, like video games running on the same system.

 

The issue is not that my graphics card or pc is underpowered, I have a 3090TI and an I9 processor.

This has been happening for a while now, through the current and previous premiere pro updates and multiple nvidia graphics card updates.

 

Since discovering this issue I have manually reinstalled my graphics drivers, cleared my cache, reinstalled premiere pro, swapped to the more stable nvidia studio drivers , rolled back versions of premiere and nothing fixes it.

 

I cannot search for solutions to this problem because googling it only comes up with solutions for Premiere pro the PROGRAM crashing and not my issue.

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LEGEND ,
Sep 07, 2023 Sep 07, 2023

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This is nearly always one of four issues:

  • The graphics card RAM is maxed out (more likely to happen above 1080 or in Resolve).
  • The graphics card has overheated, causing a protective shutdown of the card.
  • The graphics card was not getting enough amperage from the power supply.
  • The card is defective or beginning to fail.

 

Checking for temperatures on the GPU while operating, and especially when it shuts down, is useful data.

 

If the temps aren't above "normal" safe operating levels when it shuts down,  that would suggest the third or fourth options.

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New Here ,
Sep 07, 2023 Sep 07, 2023

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Thank you so much for the response. I know that The graphics card is not failing, like I said I regularly use it for far more intensive processes and there have been no issues outside of Premiere pro. I also have a temp monitor and I know that the card has never gone above normal safe operating temperatures. I will investigate the graphics card ram and power supply.

 

To help me investigate how can I confirm the amount of graphics card RAM premiere is trying to draw, and is there a way to limit it?

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Adobe Employee ,
Sep 14, 2023 Sep 14, 2023

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Hey,

I'm sorry to hear about this. I'm moving this thread to the Discussions section for troubleshooting purposes. Could you check if you have the most recent GPU drivers installed? We recommend performing a clean installation of the most recent Studio Drivers (https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-install-an-...). If you're overclocking your CPU, GPU, or RAM, please roll back to the default settings and check if you still see the issue. 

 

Thanks,

Ishan

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New Here ,
Apr 24, 2024 Apr 24, 2024

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Did you solve the problem? It's really annoying.

 
 

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