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Lanchus27
Lanchus27
Inspiring
March 16, 2024
Answered

Premiere Pro 2024 - Playback is lagging

  • March 16, 2024
  • 9 replies
  • 1751 views

Hi,

 

Whenever I drop a video or audio file into the premiere timeline and press play, it lags and makes it impossible to work with. I already tried clearing the cache and other stuff I saw on the internet. I even had a adobe agent try to fix it remotely by doing lots of things (among those, installing new drivers for the graphic card) and it keeps happening. Anyone having the same issue?

    This topic has been closed for replies.
    Correct answer Lanchus27

    UPDATE: PROBLEM SOLVED

     

    An Adobe agent connected remotely and fixed the problem. He touched a few things, but for what I can see maybe the problem was mostly that both video cards were enabled (intel, the one that comes with the computer and the Nvidia).

     

     

    9 replies

    Lanchus27
    Lanchus27AuthorCorrect answer
    Inspiring
    March 22, 2024

    UPDATE: PROBLEM SOLVED

     

    An Adobe agent connected remotely and fixed the problem. He touched a few things, but for what I can see maybe the problem was mostly that both video cards were enabled (intel, the one that comes with the computer and the Nvidia).

     

     

      Lanchus27
      Lanchus27Author
      Inspiring
      March 22, 2024

      Neill,

       

      Besides, I tried editing in the older versions for Premiere I have, (including the 2019 version) and the problem persists. So I don't believe the problem is the CPU is the issue here. It handles all mof the other Adobe apps perfectly.

      Lanchus27
      Lanchus27Author
      Inspiring
      March 22, 2024

      Hi Neil, thanks for your input. Still, I kinda find it hard to believe that from one day to another my CPU suddenly can't handle the video playback in Premiere.

      Lanchus27
      Lanchus27Author
      Inspiring
      March 22, 2024

      Ann Bens,

       

      What I meant is that I cannot upload a video showing an example of the problem HERE cause the site won't let me. The problem occurs with any kind of file I import into Premiere, wheter it's a video recorded with my camera, a video downloaded from YouTube etc.

      R Neil Haugen
      R Neil Haugen
      Legend
      March 22, 2024

      That six year CPU is struggling to be able to simply run the PrPro program at this point. Sadly it will not have much future with a pro level NLE.

       

      And over the last 30+ years, I really don't know how many computers we've gone through.  I have to update my main desktop after a couple years, maybe GPU and drives, and replace it in about four years. That's ... computer Life.

       

      My laptop is now five years old, an Acer Predator Triton, with a 2080Ti. It was a screaming machine in April 2019 when I got it. And actually gets by with Pr 2024. Can't run Resolve 18 worth a hang, so I've deleted that off of it. 

       

      And ... probably this fall, I'll give that to the missus as her laptop is even older/lesser, and I'll get another laptop ... 

      Everyone's mileage always varies ...
      Ann Bens
      Community Expert
      Ann BensCommunity Expert
      Community Expert
      March 22, 2024

      You do not upload but rather ingest or import.

      Users do not always know what the latest update is (hence the question to post version and build).

      As for the driver:

      If you are using a Nvidia card with the current (551.61) studio driver, roll one driver back.

       

      Lanchus27
      Lanchus27Author
      Inspiring
      March 22, 2024

      Hi, as I said, the Premiere Version is the latest Adobe offers (24.2.1 I believe it is). As for my computer:

       

      ASUS Zenbook 15

      16GB RAM

      512 SSD

       

      Nvidia GEFORCE GTX 1050 with Max-Q Design

      Intel Core i7-8565u CPU 1.80Ghz 1992 Mhz 4 cores, 8 logical processors

       

      Can't insert a video cause it won't let me upload it.

      A
      AllyWa11
      Participant
      March 17, 2024

      I'm having the same issues. This has started since the update, and I have tried everything. (In my pc settings)

        Ann Bens
        Community Expert
        Ann BensCommunity Expert
        Community Expert
        March 16, 2024

        Please post comp specs, Premiere version and build.
        Also screenshots of MediaInfo info in Treeview on footage used, sequence settings and export settings.

        https://mediaarea.net/en/MediaInfo

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