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May 7, 2025
Answered

Premiere Pro 2025 starts crashing randomly (May 2025)

  • May 7, 2025
  • 1 reply
  • 641 views

My Premiere Pro is updated to the latest version. I usually edit 1080p 50fps videos and have edited quite heavy content on my current laptop (ASUS Zenbook) which is new by the way. I don't know what's wrong but recently after opening Premiere for a couple of minutes it starts to freeze and a pop up screen would appear to send/don't send report and my Premiere has to force shut. However everytime I open back Premiere, the interface runs smoothly, no lag but somehow would freeze for a second after a few minutes and my Premiere would crash. I also tried clearing the cache, third party plugins, uninstalling and reinstalling but nothing works.

 

On a side note: I tried opened Adobe Illustrator, After Effects, Figma and Photoshop at the same time and everything seems to be working well. What could be the issue? 
It's been very frustrating cause I am a student and I'm in the midst of my final year projects. 

 

Laptop Specs
Intel(R) Core(TM) Ultra 7 258V 2.20 GHz
32.0 GB RAM

Correct answer Carlos Ziade

Premiere Pro known issues: Adobe recommends that Windows users download and use NVIDIA drivers (version 531.41 or higher). This will resolve any crashing issues that may have been present with older drivers. For more information, see the NVIDIA documentation

To avoid crash on launch issues when using Remote Desktop on Windows with an AMD GPU, install the Auto-detect-updates from AMD to update the GPU drivers.

1 reply

Carlos ZiadeCommunity ExpertCorrect answer
Community Expert
May 7, 2025

Premiere Pro known issues: Adobe recommends that Windows users download and use NVIDIA drivers (version 531.41 or higher). This will resolve any crashing issues that may have been present with older drivers. For more information, see the NVIDIA documentation

To avoid crash on launch issues when using Remote Desktop on Windows with an AMD GPU, install the Auto-detect-updates from AMD to update the GPU drivers.