Premiere Pro 22.1.2 suddenly error after adding media files

Forum|Forum|4 years ago
January 3, 2022
3 replies
565 views

Hi Community,

I've got a problem editing my projects in the Premiere Pro 22.1.2. version.

I can create a new project, I can add video files or elements from the CC library but suddenly, while adding something, the whole program seems to error - it totaly slows down and don't let me choose or edit any of my content. I'm still not able to shift the timeline.

I searched for updates, also for my Windows version, but everything is current.

Anybody here with similar problems? I've got no idea. Deleting the last imported media solves the problem - but from this point it doesn't matter which file I choose to add, the problem occurs with each and every kind of file. (video, png, gif...) The only solution then is shutting the whole programm down and starting with a new project - but my progress is lost then.

Would love to get help with that 🙂

Thanks and best regards

This topic has been closed for replies.

E

ElenaYam

Participant

Hello! I have the same exact issue. It totally disrupted my work.

Peru Bob

Community Expert

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027?page=1

S

Sumeet_Kumar_Choubey

Adobe Employee

Hi Sophia22481942gpc2,

We're sorry to hear about this. Are you still experiencing this issue? If so, please try clearing cache & resetting app preferences to isolate any cache/preference corruption issue that might be causing the app to misbehave. Also, let us know the system specs.

Thanks,

Sumeet

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