Inspiring

Answered

Premiere Pro 23.0 installed, but not visible in CC Desktop

Forum|Forum|1 year ago
March 20, 2024
14 replies
1986 views

I have the 24.2.1 version of Premiere on my Windows 11, but whenever I try open a file made on the same version of Premiere from another PC/Mac. Message displays saying that can't open the project file because it was made on a newer version.

Similarly, After Effects is installed on it 24.2.1 version and Premiere won't let me import AE comps.

Creative Cloud shows its the 24.2.1 version installed. I have uninstalled and re-installed multiple times and it won't work.

Addiotionally, whenever I open a file made on my local Premiere (which again says its 24.2.1) on another PC/Mac with the same Premiere Pro 2024 version, it says it has to convert the project file to the newer version. Confirming that while Creative Cloud states its the 2024 version that its installed. Its working as if its the 2023 version.

Import and ingest

This topic has been closed for replies.

Correct answer eepsDAB

This may have resolved itself?? As I was looking for the info I indeed saw that it said 23.1.0. *But* I cllicked the "open app" on the CC app and I open Premiere 2024. It seems like I had both versions installed despite CC only showing the 2024 version and whenever I opened a file made on 2024 it opened Premiere 2023 and displayed the "can't open because newer version" message.

I'll keep testing this and try to uninstall my Premiere 2023 version. Guess my doubt now is why it doesn't show up on the CC app as installed.

Thanks for the help.

Stan Jones

Community Expert

@eepsDAB,

> should I edit the title of the post

Don't worry about it. A moderator (I'm not one) can make a change if it makes a big difference.

Normally, you can edit a post. You may be too new to the forum to have that function yet. (When you can, you'll see 3 dots and the Word "More" at the bottom of your post. Click on that and you'll see Edit Post.)

Stan

Bruce Bullis

Community Manager

We can sort that out. 🙂

You mention de-/re-installing; you mean PPro? If you haven't done so already, I'd recommend de-/re-installing CC Desktop itself.

PS: Doing so will make you reinstall all CC apps as well, generating some tedium and progress bars; sorry about that, but it's worth trying.

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aimees78148536

Participant

Hi Bruce,

I have the same problem and thought that uninstalling and reinstalling Premiere would be a good solution. When I did that, Premiere shows up as an option for me on the web version of Adobe and then is not even available on the Adobe Creative Cloud App.

I have unistalled and reinstalled the creative cloud app several times, followed the directions for error code 305 and used the creative cloud cleaner tool and that says everything is ok.

I really need to edit some files for a deadline and I am frustrated.

PLEASE HELP!!!

Thank you!!!

Aimee

Ann Bens

Community Expert

Try a different browser.

Bruce Bullis

Community Manager

Glad you got it sorted!
Different major versions of PPro can peacefully coexist, but should be visible in CC Desktop, like this:

E

eepsDABAuthor

Inspiring

This is my first time here so, should I edit the title of the post o something to clarify that the issue aparently was that I have two versions installed but only one shows up on the Creative Cloud app??

E

eepsDABAuthorCorrect answer

Inspiring

This may have resolved itself?? As I was looking for the info I indeed saw that it said 23.1.0. *But* I cllicked the "open app" on the CC app and I open Premiere 2024. It seems like I had both versions installed despite CC only showing the 2024 version and whenever I opened a file made on 2024 it opened Premiere 2023 and displayed the "can't open because newer version" message.

I'll keep testing this and try to uninstall my Premiere 2023 version. Guess my doubt now is why it doesn't show up on the CC app as installed.

Thanks for the help.

Bruce Bullis

Community Manager

Understood; what version does PPro's About box say?

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eepsDABAuthor

Inspiring

@Bruce Bullis the Creative Cloud app says its the 24.2.1 version installed. whenever i tried to uninstall/reinstalled the latest version or specifically choosing a 2024 version, I end up with the 2023 version despite CC saying otherwise

Bruce Bullis

Community Manager

The guts of that .prproj say it was created in, and last modified by, PPro 23.1.0:

<MZ.BuildVersion.Created>23.1.0x86 - 20/03/2024 11:24:58 a. m.</MZ.BuildVersion.Created>
<MZ.BuildVersion.Modified>23.1.0x86 - 20/03/2024 11:28:31 a. m.</MZ.BuildVersion.Modified>

>whenever I open a file made on my local Premiere (which again says its 24.2.1)...

Confirming: Where are you finding that version number, of your local PPro?