Premiere Pro 24.1 crashes when opening projects from older versions

[philipw28768658]

Hi, I do have a big problem with an old project.

Since I upgraded to 24.1 I could open the projects latest version without any problem, I was working on it for appr. 30 min. than Premiere crashed. On reopening it immediately crashed again and told me to upgrade to version 24.1 which I have. Then I tried to open an older version, same thing. I deinstalled 24.1 and tried to open older files with 23.0 I got a little further (to search routine of media files) but when finished it crashed again.

What can I do because I do not start with this project from scratch because I already pu a lot of work in it.

Any help welcon. Thank you

Philip

System: Windows 10 Home 64 bit

[Kartika Rawat]

Hi Philip!

Sorry about the crash. Does it happen with a specific project? Do you get any error codes or messages? Can you check if crash reports are saved? https://adobe.ly/3tvucLl

Let us know.

Thanks,

KR

Moved to discussions

[philipw28768658]

Hi KR

I did not find any crash report in the folders of the different versions I tried.

br
Philip

[philipw28768658]

HI KR

Now I followed the tipps from Bob (see below) and cleared the media cache. Then I could open the project (with version 24.1) but during loading the media files it crashe again and now I have the crash report but I cannopt attach it as the file extension is not supported. What should I do now?

Philip

[Peru Bob]

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

If that doesn't work, try creating a new project and import the old one into it.

[philipw28768658]

I tried all your hints step by step except the last. At the first time after I cleared the media cache I could at least start the project but during loading the media files it crashed again and since then it always crashes directly after opening the project (always with crash report). 

Regarding the last hint: how can I import one project into another?

Thanks for replying

Philip

My system:  Windows 10 home version 22H2

processor: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz 3.60 GHz - 64 bit

RAM 16 GB

HD's:

C: 500 GB SSD with only system files (45 GB free)

D: 2 TB with only programm-files (1,7 TB free)

E: 2 TB with data files (230 GB free)

some external HD's

[Peru Bob]

C: 500 GB SSD with only system files (45 GB free)

By @philipw28768658

That may not be enough free space for system and temp files.

Where are the media cache files located?

[Peru Bob]

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

[joelUrena]

For anybody in 2024 looking for the solution, this is what worked for me. Turning off GPU Acceleration Rendering (CUDA) and switchting it to software only in "File > Project Settings > General". I havent opened the project since 2021 so the way how Priemiere works now was giving it issues (maybe)?

For adobe Support: Found this out by creating a new project, and dragging said project into the new one to transfer all sequences. Clicking on one of the sequences was causing the crash on the new project file. So chances are that was the one that was open in the timeline window of the original project file. Luckily before crashing I was able to see the error. Apparently it was having a Low level Exception Error. Specifically, it said "Low Exception Error, Morph Cut, AEVideoFilter: 6." I did some searching online, and I was told the best way to resolve the issue was to switch to software rendering. So I turned it on before opeing the project file, and presto! The moment I switched it back to GPU Acceleration, Premiere Pro crash.