Skip to main content
P
Paul34524119bq66
Participant
January 4, 2024
Question

Premiere Pro 24.1 low memory issue with new PC

  • January 4, 2024
  • 2 replies
  • 2268 views

I have been editing in Premiere Pro for years and I just got a new computer over the holidays. At first everything was fine, but as time goes on I keep getting this error with every project I open, old and new (see attached). This makes it so I cannot edit projects that are longer full day events, such as weddings. 
 

Premiere Pro just keeps giving me "Low-level exception occured in: ImporterMPEG (Importer:39) errors over and over again. Then every once in a while I get a dialogue box pop-up that says "Premiere Pro is running very low on memory and that I should proceed with caution"

 

I've cleared my media cache, even though I don't think it very full since it is new PC. I have been searching for ways to solve the issue, but can't find a permanent solution.

I am in Premiere Pro 24.1 and have never ran into this issue in the decade plus I've been using Adobe products.  

PC specs here: 

Win10 Enterprise

Version 10.0.19045 Build 19045

System Manufacturer ASUS
System Type x64-based PC
Processor 13th Gen Intel(R) Core(TM) i7-13700K, 3400 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 0812, 2/27/2023
BaseBoard Product ROG STRIX B760-A GAMING WIFI
CORSAIR Vengeance RGB 32GB (2 x 16GB) 288-Pin PC RAM DDR5 6000 (PC5 48000)
NVIDIA GeFroce RTX 4070 Ti

      This topic has been closed for replies.

      2 replies

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      January 4, 2024

      You may want to  go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
      https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person. When you get an agent, ask to be connected to the video queue.


        P
        Paul34524119bq66Author
        Participant
        January 4, 2024

        Some further observations:

        At first projects of equal size, with footage totalling over 138gb, were fine to handle in Premiere Pro. The importer errors started last week and at first were just annoying, now each project I open is bombarded with the errors to the point where the program freezes and crashes. So it seems like the issue is getting worse. Unfortunately this is way beyond my technical skill to diagnose further. 

         

        I am working with. Mp4 and .mov, with resolutions ranging from HD to 4k. I have the predecessor desktop and an older laptop that seem to work with the same exact projects on 24.1

         

        The new computer just has the lastest Adobe CC and Steam installed on it. The only I could speculat on is there might be a hardware issue, but I ran a RAM test in the bios and it passed. Adobe is the only program that has given trouble so far. 

         

         

        L
        leosanab
        Participating Frequently
        March 29, 2024

        Hi Paul. Have you find any solution? I'm in the exact same place as you, only that it happened to me on the same computer I've been using Premiere for the past 3 years. It all started with 2024 update tbh.

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        March 30, 2024

        Hey there, @leosanab,

        Thanks for the message. Is it possible to get more information for the community? FAQ: https://community.adobe.com/t5/premiere-pro-discussions/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027. That would be appreciated. Let the community know!

         

        Thanks,
        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices