Premiere Pro 25.1.0 + M4 Max MacBook = NOT WORKING

[Mel_Esss]

I'm consistently experiencing the app freezing for no reason, unable to export anything in any format, cannot play clips in Source or Program windows, cannot get the timeline to play after rendering effects, cannot edit closed captions... Premiere will work until I need to render, export, or edit CC.... It just stops working. The UI is still able to navigate through the workspace but is completely useless as an editor or playback interface. I have to restart the app EVERY TIME just to keep working. This problem started right after updating Premiere on my M1 Max during the MAX conference. 

** I now have a MacBook M4 Max with 128GB of RAM and 12 performance cores of processing! It's still NOT WORKING correctly! I'm literally trying to edit 30 seconds of .MXF vand .MP4 clips! (I solved the intial problem on the M1 Max by installing and using Premiere Beta to finish the project.) It's looking like I'll have to do that again on this brand new machine.

:sigh: PLEASE FIX THIS ASAP, ADOBE!!! **

[Mel_Esss]

After Effects is behaving the exact same way.

[Kevin-Monahan]

Hey there, @Mel_Esss,

I read your note. Can you try pressing Shift at launch and deleting the media cache from the Reset Options dialog box? You can also reset preferences and launch without plug-ins from there. Let me know if that helps solve your issue.

Thank You,
Kevin

[mattchristensen]

@Mel_Esss In addition to what Kevin suggested, do you by chance have Microsoft OneDrive, Google Drive, or iCloud Drive syncing your computer's Documents folder? I've seen some cases where syncing is turned on for the Documents folder, and the system gets into a state where the Documents folder contents appear to be there but are really in the cloud and being downloaded on demand. This can cause problems for applications like Premiere Pro which write important cache files to the Documents folder (and others in your user account home folder). When those files aren't where they should be, or have a lag in becoming available when Premiere Pro needs them, it can lead to very strange behaviors like you're describing. Just a guess!

[Stidhum_m4 Mac]

I'm also experiencing the same thing. In addition, even after force quitting, the app screen will not close. I've reinstalled the OS and The apps themselves as fresh install. still having major connection issues with files and freezing. I've held down shift while launching and this is NOT a fix! Adobe FIX THIS PLEASE!!! Or... tell us you don't want to play nice with Apple silicon chips so we can move on and stop trying to use these programs if they are going to continue to be unreliable. I cannot work like this. 

I've only had this Mac mini for a month. I've had nothing but issues, but they are getting significantly worse as time goes on 

[chris_scotch_1985]

I also have an M4 Max and am currently editing a project (UHD 25fps) with r3d clips (4800x2700px). I am currently doing the sortout and keep clicking back and forth between the source monitor, timeline and programme monitor. whenever I drag a snippet from the source monitor to the timeline and then switch back to the source monitor, there is a 10 second delay when I press play again. I then started the project on an M1 Max and it worked fine. At first I thought it was my setup with the BM Ultrastudio 4k Mini, but even without it the project makes the same error. I also changed the sequence settings to 4800x2700px but also no changes.