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SupNinjaz
SupNinjaz
Participant
March 28, 2023
Answered

Premiere Pro account Syncing error

  • March 28, 2023
  • 5 replies
  • 926 views

When I try to sync my Adobe Premiere Pro with my account, I receive the error message "syncing failed with error code 0.00". I have tried various solutions, such as uninstalling and reinstalling the application, logging out of the account, uninstalling Creative Cloud, and updating the video driver, but none of them have solved the problem. As I use Premiere for work and depend on my presets, layouts, and keyboard shortcuts, I urgently need to find a solution to this persistent problem.

Currently, my version of Premiere is 23.2, and despite attempting to revert to previous versions, the error persists. My computer is running the Windows 11 operating system and has the correct date and time.

Thank you for your attention to this matter. I appreciate any further assistance you can provide in resolving this issue.

Best regards,

Guilherme

This topic has been closed for replies.
Correct answer SupNinjaz

I was able to solve the problem! It turned out that I needed to change my Windows profile and reinstall some software. The issue was specific to my user account, and I'm not sure what caused it. Thank you so much for all the help, everyone!

5 replies

SupNinjaz
SupNinjazAuthor
Participant
April 17, 2023

I don't know exactly what caused the problem, but I managed to solve it by deleting all Premiere-related files that were in my User's folder

A
AntonK_1984
Known Participant
April 17, 2023

What exactly did cause the problem and what did you do to resolve it? Have the same issue. Thank you.

SupNinjaz
SupNinjazAuthorCorrect answer
Participant
March 29, 2023

I was able to solve the problem! It turned out that I needed to change my Windows profile and reinstall some software. The issue was specific to my user account, and I'm not sure what caused it. Thank you so much for all the help, everyone!

    SupNinjaz
    SupNinjazAuthor
    Participant
    March 28, 2023

    I tried this, I unistalled using the Adobe Cleaner all my adobe apps and the creative cloud, rebooted the pc, and then ran the Adobe Cleaner again, reboot the pc again, and than I installed all again, and the error is still there. 

    MyerPj
    Community Expert
    MyerPjCommunity Expert
    Community Expert
    March 28, 2023

    You might try using a hammer on this, 🙂 Per below:

     

    Run the Adobe Cleaner after you uninstall the programs and before you re-install them:
    Also, reboot your computer between steps even if you are not asked to...

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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