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beeholejones
Inspiring
November 12, 2021
Answered

Premiere Pro Always Crashing at Launch on Windows

  • November 12, 2021
  • 3 replies
  • 1044 views

Let me start off by saying that out of all the Creative Cloud apps I have installed... I probably use Premiere the least. A while back I updated to a later release of version 14-ish and Premiere would always crash shortly after launch. I have no plugins, and clearing preferences or media cache never helped. My solution at the time was just to roll back to a previous release that didn't have the problem.

 

Every once and a while I would try the latest release, hoping my problem would be resolved... but I would end up having to roll back to the older version 14-ish release that worked. (I'm unsure of the exact release at this point.) Now it seems I'm unable to install these older releases and I'm stuck with a non-functional Premiere.

 

I've gone through all of the reccomended troubleshooting and nothing seems to resolve the issue. (e.g., clearing preferences and media cache, uninstall and using the cleaner tool before reinstall, updating runtime libraries, updating drivers, reverting drivers, etc.) My only remaining option seems to be a complete system rebuild and that's just not worth it.

 

I've attached my crash report if that makes any difference whatsoever. Wondering if anyone can reccomend next steps for resolving this.

This topic has been closed for replies.
Correct answer beeholejones

I just wanted to cricle back and provide an update on this. It looks like a recent update resolved my issue. I can't be certain if it was a driver update, windows update or premeire update. But my issue is gone, Premeiere loads just fine.

3 replies

beeholejones
beeholejonesAuthorCorrect answer
Inspiring
December 19, 2021

I just wanted to cricle back and provide an update on this. It looks like a recent update resolved my issue. I can't be certain if it was a driver update, windows update or premeire update. But my issue is gone, Premeiere loads just fine.

Jeff Bugbee
Community Expert
Community Expert
November 15, 2021

How are you launching Premiere?

  • Via a shortcut on the desktop/start menu?
  • Directly opening a project file which launches Premiere?
  • Opening Creative Cloud and launching via the Open button?
beeholejones
Inspiring
November 17, 2021

I usually just launch from the start menu and open a project from there. But I tried all of the methods you mentioned and they all exhibit the same behavior.

beeholejones
Inspiring
November 17, 2021

At what point is it crashing? Before you can get to the Premiere interface?


It makes it all the way to the welcome screen where I can create/open a project... then it crashes very shortly after that. If I open a project file directly... it will launch, open the project completely and I can see the prviews of my clips... and again it will crash very shortly after that.

Peru Bob
Community Expert
Community Expert
November 12, 2021

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

beeholejones
Inspiring
November 12, 2021

Windows 10 Pro 21H1
Asus ROG STRIX Z490-E GAMING ATX LGA1200 Motherboard
Intel Core i7-10700K 3.8 GHz 8-Core Processor
G.Skill Trident Z 32 GB (4 x 8 GB) DDR4-3600 CL15 Memory
EVGA GeForce RTX 3060 Ti XC GAMING, Video Card
        NVIDIA Studio Driver 472.47
Boot Drive: Sabrent Rocket 1 TB M.2-2280 NVME Solid State Drive
        362GB used out of 952GB
Data Drive: RAID10 4x Seagate IronWolf NAS 4 TB 3.5" 5900RPM Internal Hard Drive
        3.41TB used out of 7.27TB

Kevin J. Monahan Jr.
Community Manager
Community Manager
November 12, 2021

Hey BHJones,

I'm Kevin from support. Sorry about this. I am not an engineer, but in taking a glance at the crash report, I can see the following exception code:

 

0xc0000005

 

If you enter that error code into this forum's search box, you find that others have had this issue and it's related to your installation of Windows. I believe others have reinstalled runtimes for Windows. I hope this article will assit you in trying that troubleshooting step.

 

Others have solved the issue by either updating or rolling back GPU drivers. If doing so, a clean installation of the studio drivers is recommended.

 

Please return to this post and let us know if these steps helped. 🙂

Thank You,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio