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Premiere Pro. App not responding. Nothing renders. No playback. Unresponsive leading to crash. HELP.

New Here ,
Dec 12, 2022 Dec 12, 2022

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Premiere Pro 2023

PC Windows 11

 

Premiere seems to have comepletely bricked it. No media files are able to load in any of the project bins. Sometimes they can be scrubbed through by hovering over them but opening them shows media pending. Trying to play the sequence in my timeline shows media pending also. I can still jump between bins and tabs but no actual media playback. Eventually after moving around enough the program monitor just shows a black screen. trying to close the application results in a crash that at one point made my Creative Cloud UI helper and OneDrive UI Helper have application errors (Whatever that means) There was also a third UI helper message that popped up too but I didn't record that one unfortunately. The entire screen goes black, comes back again after a few seconds and shows me premiere pro open as an all white page apart from the monitor window which is black. I had to force quit my PC as it was completely unresponsive.

 

Here's what has happened so far chronologically:

-I was working on a project that was opened a few times over a few days. On the last day I go to open it but I recieve a premiere pop up telling me I need to update my video drivers. I do this and everything works fine for a couple of hours.

 

-A couple of hours into the project it starts chugging and playback becomes an issue. I make regular backups of the project so not too much is lost. Eventually I get the project finished.

 

-I start a new project and work on that for an hour or two before closing the applicaiton.

 

-The next day I go into the second project and recieve the 'low level exception occured in: importermpeg (importer:81)' and 'low level exception occured in importermpeg (importer:39)' messages. Also it has a message about frame susbstitution recursion attempt aborting on a clip. Not sure how important that bit is, it seems more like a symptom than the cause of the problem.

 

-It tells me that Adobe Premiere pro is running low on system memory. I have over 100GB free on my C drive, 1TB on my D drive and over 900GB on my E drive. Task manager tells me that PPro is using something like 4000MB of memory. I'm not sure if this is a normal ammout.

 

-So I go to move the playhead around my timeline and scrubbing chugs along, unable to play in real time on the monitor. Go to my project bins to look at video files and clicking on them either shows media pending, a black screen, or doesn't change from the last thing displayed before I tried to change it. After doing that I am now unable to view anything on my timeline either. Audio or video.

 

-I open and close the app a few times, restart my PC, uninstall and reinstall a few times but the problems keep happening. Emptied my cache, moved it to an unused drive, tried playing with swapping between the mercury playback renderers, loads of tricks that forum posts and youtube videos provide but nothing helps. I tried to create a new project file and start fresh but the same problems are happening.

 

I've scanned for malware and there's no problem there.

I read somewhere that premiere has problems dealing with clips that have different frame rates being in the same project so I've gotten rid of the outliers and still have the issues.

 

I started yet another new project and limited the ammount of video files I bring into the project so there isn't much to load in. after about half an hour of editing, cutting only 6 or 7 clips, the playback in the monitor freezes on a frame, the assembly bins won't show my files and trying to render in to out on my project just has the render bar stuck at empty.

 

I have deadlines to meet and this is freaking me out big time. The app was working fine 3 days ago and now I can't get my work done. Please help.

TOPICS
Crash , Error or problem , Freeze or hang , Performance

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Adobe Employee ,
Dec 12, 2022 Dec 12, 2022

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Hi SkagSoup,

Sorry for the issues, and thanks for the info you have provided so far. The community could use more info about your system and media to help you troubleshoot. Can you provide that? https://community.adobe.com/t5/premiere-pro-discussions/faq-what-information-should-i-provide-when-a...

 

Other users that have NVIDIA GPUs seem to be having the issue. They have worked around the issue by rolling back GPU drivers to 517.xx or to an earlier version of Premiere Pro. 

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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New Here ,
Dec 14, 2022 Dec 14, 2022

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Hey Man
Thanks for the speedy reply.

My system specs:
Display dadapters: NVIDIA GeForce RTX 3070 Ti

Disk Drives: 1TB PCS 2.5" SSD, 2TB PCS 2.5" SSD, Samsung SSD 970 EVO Plus 250GB

Processors: AMD Ryzen 9 5950X 16-Core Processor (My device manager displays this 32 times, not sure if that's important)

OS: Windows 11 Home, Version 21H2, build 22000.1335

Installed Ram: 32 GB

 

 

I admitedly don't know much about hardware and specs but my best friend is an IT technician who built my PC for video editing on a generous budget just under a year ago, so hopefully it's not that I just need an ugrade.

 

The media I'm using are just MP4 files and Mov files. Again, the Mov files ended up being scrapped because of the differenig frame rates, but I've never encountered that being a problem in the past.

 

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Guide ,
Dec 14, 2022 Dec 14, 2022

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I've faced a problem like yours. I've had this happen with 10-bit files with a .mov codec in a wrapper.MP4. This problem began to appear everywhere from the moment when the developers got smart with the support of HEVC file types. Before that, I read everything and had no problems. Then they appeared. Some files are played with HEVC, some cause a crash, and some do not play at all. I'm surprised that Premiere continues its work as a professional editing program.

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Adobe Employee ,
Dec 14, 2022 Dec 14, 2022

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Dear SkagSoup,

Sorry we have not heard back from you. The kind of media you are using is very important. Which camera shot the footage? Are you meeting system requirements, given the footage? Have you tried using proxies or transcoding footage? Let us know so we can get a bug filed internally. 

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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New Here ,
Apr 14, 2023 Apr 14, 2023

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Everything was playing back fine and now videos are not playing back. I've tried everything everyone has recommended that I could find and still no luck. i9-12900k cpu

32gb RAM

RTX 3080 GPE

1TB boot drive

3tb data drives

brand new computer

Windows 11

Premiere Pro 2023

HELP!

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Community Expert ,
Apr 14, 2023 Apr 14, 2023

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Brand new computer... just installed Adobe for the first time? What, it was working yesterday but not now?

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New Here ,
Apr 14, 2023 Apr 14, 2023

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Just one large file won't play the videos.  Smaller files do.  

 

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Community Expert ,
Apr 14, 2023 Apr 14, 2023

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Can you use something like Shutter Encoder to split the large file or transcode it to ProRes or anothing else?

 

Maybe try ProRes LT or even PROXY format within Shutter Encoder for easy to edit formats with 'better' files size. Though the files size goes up...

 

 

 

https://www.shutterencoder.com/en/

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