Hi all,
Been trying to rack my brain for the past four days in how to solve this – Opened Premiere Pro on Friday and none of my video files that was filmed on a Google Pixel Phone 8 is now working? It was working perfectly fine beforehand, but for some reason they now appear offline.
Every time I import a video file it just converts it into an audio file. It only seems to have issues with the pixel phone so far. All other videos that is not filmed with a pixel phone works fine.
Everything I’ve done so far:
- Uninstalled and installed Premiere Pro
- Updated Premiere Pro to v 24.5
- Cleared my cache
- I’ve checked my timeline, and the audio and video track are both on
- I’ve renamed my folders and moved them to another folder
- I’ve converted my videos using VLC and it seemed to have worked, but the audio seemed to have disappeared, but the video remains?
- I’ve tried the ‘replace footage’ tips and when I locate my files a prompt that says "the selected files does not contain video media used by clip refernces in one or more sequences. These video clip references will be deleted and cannot be undone. Do you want to continue?"
How can I fix this as I potentially have thousands of pixel phone videos that I can’t work on now!
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