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default98dkqxa9e60r
Participant
May 29, 2021
Question

Premiere Pro Captions to Amazon Prime Video Encoding Error

  • May 29, 2021
  • 1 reply
  • 1116 views

I've created captions in Premiere Pro for a short film and trying to upload them to Amazon Prime Video, but Amazon keeps telling me the captions can't be encoded and giving me this error message: 

"NO MATCH found between font Attributes Pattern \s+(color|face|size)\s*=\s*["'](.*)["']\s* and tag attributes: color=#AAAAAAFF

Please remove the #AAAAAAFF throughout the captions"

The problem is I'm not getting this error message within Premiere Pro, the captions seem fine on my end, and it's not clear how to fix this #AAAAAAFF issue. Can anyone help? Adobe tech support was stumped, and Amazon does not assist with troubleshooting. I've tried exporting the captions as a 608 srt, 708 srt, open captions, xml, all result in the same error message from Amazon. 

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1 reply

Stan Jones
Community Expert
Stan JonesCommunity Expert
Community Expert
May 29, 2021

I only have a moment... This can become very complicated, and I know only a bit about the Amazon Prime requirements.

 

From a post I made some time back. It was from the "old" captions (PR 2020 and earlier). But I suspect that will including color in exported sidecars, this may be the same. I have not tested.

 

  • When you export the srt from PR, are you checking the box for "styling"? It will export font color, but NOT background.
  • PR is exporting 8 character Hex color. For example, in PR, if I open the color picker for caption text and check the "Only Web colors" box, the bottom right color for red (see the "# xxxx" box to the right) is #E00000. If I deselect that box, I may get something like #F7061B. But when PR exports the srt, it is adding 2 more characters and showing 8-digit hex - the last two being transparency. So, for example, #FF0000FF.
  • Using VLC player, I find that it will ignore non-Web colors with the added "FF." It will take 6-digit hex, even if non-web. And it will take 8-digit if web color only.

 

This can be edited outside of PR, depending on what type of styling you need to carry in your sidecar.

 

Stan

D
default98dkqxa9e60rAuthor
Participant
May 30, 2021

Hi Stan,

Thanks for taking the time. Forgive me, the information you shared is a little over my head and I'm not sure I understand what I should do to fix the problem. When I export the srt from PR, I'm not seeing a box for styling, though I do see what you're saying about the color picker. I'm assuming that checking the "Only Web Colors" box for each caption is not the way to go? Is there something I can do within PR, or do I have to edit outside of it? 

Ben

Stan Jones
Community Expert
Stan JonesCommunity Expert
Community Expert
May 30, 2021

What version of PR are you using? The export methods changed in PR 2021 (version 15.x). 

 

Stan

 

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