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Matt Borchert
Matt Borchert
Participating Frequently
June 20, 2015
Answered

Premiere Pro CC 2015 Video / Audio Won't Play - Audio and Video Clock Out-of-Sync Errors

  • June 20, 2015
  • 12 replies
  • 21134 views

After installing Premiere Pro CC 2015 I'm unable to effectively play my video inside the timeline.

I should note that the same exact video and audio files work perfectly in my previous version of CC 2014.

Typically when I hit the play button nothing will happen, and then after a period of time it will stutter back and fourth between a small loop (no audio present) and give an error that says "Audio and video clock out-of-sync at (time location) in "Adobe Player"

I've tried full uninstalls and re-installs of the Premiere Pro CC 2015 software with no success. I've also tried deleting all Premiere Pro preferences from my user settings with no success. I should also note that After Effects CC 2015 is acting strangely as well often giving me errors about not having enough frames, so I am unsure if these are related. Once again the CC 2014 version works flawlessly.

For reference the video file is a .avi with Xvid compression and the audio is a .wav. These have always been used the exact same with in CC 2014 with no issue.

Computer:

Windows 8.1 - fully up-to-date

Nvidia 780 GTX video card

32GB of ram

3770K i7 processor

All Nvidia drivers are also up to date.

I also ran a full virus and malware scan just in case for some strange reason that was as fault, and I ran into zero issues. Media Encoder, Photoshop, and Illustrator CC 2015 all seem to work great.

I'm quite technically savvy and this one has me stumped, which really stinks as I was looking forward to the potential speed improvements of the updates. C'est la vie.

    This topic has been closed for replies.
    Correct answer Charles VW

    Here is the input tab from CC 2014:

    Nothing seems to be enabled. The DAC is what is selected in CC 2015 as shown in the above image. It's the only available thing to select, and I cannot select none or disable it.


    Matt Borchert wrote:

    Nothing seems to be enabled. The DAC is what is selected in CC 2015 as shown in the above image. It's the only available thing to select, and I cannot select none or disable it.

    Thank you.  In CC 2015, you can click on the Settings... button in the Audio Hardware preferences.  Then in the Recording tab of the OS's dialog, you can manually disable (e.g. right-click and choose the appropriate option) the SPDIF input.  This is only a temporary workaround until we release a patch with a fix, but let me know if that works for you.

    12 replies

    Show previous replies
    Charles VW
    Charles VW
    Inspiring
    June 21, 2015

    Can you post a screenshot of your Audio Hardware preferences page?

    Matt Borchert
    Matt BorchertAuthor
    Participating Frequently
    June 21, 2015

    Here is the CC 2014 one for reference (seems like the options are much more simplified - I included the ASIO Settings off to the side)

    Charles VW
    Charles VW
    Inspiring
    June 22, 2015

    What does the Input tab within the Audio Hardware Settings dialog in CC 2014 show?  Similarly, do you have any other available options for Default Input in CC 2015?

    E
    excited_Genie16B8
    Legend
    June 20, 2015

    the video file is a .avi with Xvid compression

    Try some camera generated media you shot yourself.  That's the real test.  Premiere Pro isn't a consumer level editor, and so consumer formats are hit or miss on whether they work or not.

    Matt Borchert
    Matt BorchertAuthor
    Participating Frequently
    June 20, 2015

    Why would it work perfectly in CC 2014 and not CC 2015? Everything I do is based on recording my desktop so my format options are limited.

    Matt Borchert
    Matt BorchertAuthor
    Participating Frequently
    June 20, 2015

    Audacity.


    I should note that when I drag in just a .wav audio file into the timeline and attempt to play it - nothing happens. Sometimes I'll hear just a flicker of a word before the error about out-of-sync audio appears and the timeline scrubber just goes back and fourth between a roughly 3 second interval. None of this madness happens in CC 2014 =D

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