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Matt Borchert
Matt Borchert
Participating Frequently
June 20, 2015
Answered

Premiere Pro CC 2015 Video / Audio Won't Play - Audio and Video Clock Out-of-Sync Errors

  • June 20, 2015
  • 12 replies
  • 21134 views

After installing Premiere Pro CC 2015 I'm unable to effectively play my video inside the timeline.

I should note that the same exact video and audio files work perfectly in my previous version of CC 2014.

Typically when I hit the play button nothing will happen, and then after a period of time it will stutter back and fourth between a small loop (no audio present) and give an error that says "Audio and video clock out-of-sync at (time location) in "Adobe Player"

I've tried full uninstalls and re-installs of the Premiere Pro CC 2015 software with no success. I've also tried deleting all Premiere Pro preferences from my user settings with no success. I should also note that After Effects CC 2015 is acting strangely as well often giving me errors about not having enough frames, so I am unsure if these are related. Once again the CC 2014 version works flawlessly.

For reference the video file is a .avi with Xvid compression and the audio is a .wav. These have always been used the exact same with in CC 2014 with no issue.

Computer:

Windows 8.1 - fully up-to-date

Nvidia 780 GTX video card

32GB of ram

3770K i7 processor

All Nvidia drivers are also up to date.

I also ran a full virus and malware scan just in case for some strange reason that was as fault, and I ran into zero issues. Media Encoder, Photoshop, and Illustrator CC 2015 all seem to work great.

I'm quite technically savvy and this one has me stumped, which really stinks as I was looking forward to the potential speed improvements of the updates. C'est la vie.

    This topic has been closed for replies.
    Correct answer Charles VW

    Here is the input tab from CC 2014:

    Nothing seems to be enabled. The DAC is what is selected in CC 2015 as shown in the above image. It's the only available thing to select, and I cannot select none or disable it.


    Matt Borchert wrote:

    Nothing seems to be enabled. The DAC is what is selected in CC 2015 as shown in the above image. It's the only available thing to select, and I cannot select none or disable it.

    Thank you.  In CC 2015, you can click on the Settings... button in the Audio Hardware preferences.  Then in the Recording tab of the OS's dialog, you can manually disable (e.g. right-click and choose the appropriate option) the SPDIF input.  This is only a temporary workaround until we release a patch with a fix, but let me know if that works for you.

    12 replies

    א
    אלישבע32421541kmlf
    Participant
    September 20, 2023

    עדכנתי ל- 24.1

    אותו בעיה

    A
    Anonymous
    March 28, 2016

    Hello!
    My problem "Audio and Video Clock Out-of-Sync Errors" ‌on Premier2015 - IS GONE!
    I just upgrade my Realtek High Definition Audio driver from standart-2010 to the last-2015.
    The sample rate is became in 24bit 48000Hz (studio).
    And everething is working! Good luck!

    roberts18389904
    roberts18389904
    Participant
    January 8, 2016

    Perfect!!!! This one had me messing with the same hardware settings for ages. Who would have thought the mic setting would be the cause, thanks!

    D
    devel0per
    Participant
    July 26, 2015

    Let me know if anyone gets an answer on this. Reverting everything back to 2014...hoping I don't lose all the work I did in 2015...

    Ugg...cmon Adobe...

      M
      Markus_K_
      Participant
      July 23, 2015

      Hi there, i got exactly the same Problem.......my soundcard is an Native Instruments Komplete Audio 6....... And.. if you go back to CC2014 you will have the Problem, your projects in Premiere are converted to 2015 format, if you had open it allready, so you can`t open it anymore with CC2014......damned........and now, the Problem gets more weired: I can`t change to Asio drivers anymore, just MME. If i try to change, Premiere crashes, Audition also.

      Had wrote to the support. no answer till now......i have to work with my stuff......

      My Hardware:     Intel i7 4690 K 6core, DDR3 32GB , Nvidea GTX 760 with 4GB DDR5, 2SSD Samsung Pro with 1TB, Native Instruments Komplete Audio 6, Decklink Blackmagic Extreme 4K Capture Card,   

      M
      Michael_Pagitz
      Participating Frequently
      July 11, 2015

      Hi,

      I have the same problem but the suggested solution does not work for me.

      This is my Audio screener

      B
      berndporr
      Participating Frequently
      July 11, 2015

      Try to use the ASIO driver or any driver which bypasses the MME.

      /Bernd

      M
      Michael_Pagitz
      Participating Frequently
      July 11, 2015

      Hi Bernd,

      I have installed the lastest ASIO driver, but the problem is still there. ASIO is telling me with a pop up that Adobe Premiere is using the driver. A reboot didn't solve the problem too.

      Any other ideas?

      D
      DavidROfficer6198
      Inspiring
      July 6, 2015

      I got rid of my old sound card and am now using the Realtek 1150 codec which is on the motherboard. the sound is good and the clock issue has gone away. Both output and master are set to Realtek speakers and no longer generate clock errors although it does generate periodic "overload" messages which never happen in CC 2014. I ignore them and everything is peachy.

      Charles VW
      Charles VW
      Inspiring
      July 6, 2015

      DavidROfficer6198 wrote:

      it does generate periodic "overload" messages which never happen in CC 2014. I ignore them and everything is peachy.

      The messages didn't exist in CC 2014, so even if it happened, there was previously no notification.  My preference is to fix the issues causing the warnings rather than just suppressing them. But we're discussing on having a means on how to quiet some of them like this.

      T
      tmillytv
      Participant
      June 30, 2015

      Although playback is now pretty terrible, these audio sync related errors generally don't prevent me from finishing these projects.... which might actually be worse than it not working and forcing me to go back to 2014.  I noticed something that I've never seen before when uploading to YouTube which worries me quite a bit:

      Particularly scary is the fact that YouTube picks up on this during upload, long before it even starts conversion.  I've already delivered a number of projects that gave me this warning when uploading.  I can't really tell if the audio/video is really out of sync or some kind of encoding error is causing this, but this is a pretty big mess up on Adobe's end.  I definitely only started seeing this in this version, and made sure to double check by uploading several older files exported from CC2014 and they go through with no errors/warnings.

      Anyone else who primarily deploys to YouTube seeing something like this?  Adobe please help!

      B
      berndporr
      Participating Frequently
      June 30, 2015

      I wouldn't worry too much about that warning. With Sony Vegas it's the same. I'd just ignore it.

      T
      tmillytv
      Participant
      July 1, 2015

      Normally I would agree, but the fact that it perfectly coincides with all these playback related issues due to lack of support for common audio drivers is a huge concern for me.  Even if the audio is a frame early/late it strongly affects the feeling you get from the content.  These errors weren't happening before the update.  Can't decide if the awesomeness of the Lumetri Color effect is worth the trade-off of not being sure if my video is in sync, or the annoying playback issues during the editing process.  Praying for a update/patch for this.  

      J
      JQizzle
      Participating Frequently
      June 27, 2015

      On my mac pro tower (mid 2010...I realize it's getting a little long in the tooth) I couldn't get video or audio to play at all. I blindly mucked around with my audio settings a bit based on this string – just changed my input to "Built-in Line Input" from my Yeti Stereo Microphone inside of OS settings – and now it will play back audio. Which, hey. is something. Still, video doesn't show up at all.

      While it's a little older, it's not quite useless yet, is it?

      Processor  2 x 2.4 GHz Quad-Core Intel Xeon

      Memory  24 GB 1066 MHz DDR3 ECC

      Graphics  ATI Radeon HD 5770 1024 MB (x2)

      Just as the original poster said, Premiere Pro CC 2014 still works as expected.

      anton kluchnikov
      anton kluchnikov
      Participant
      June 22, 2015

      I have the same problem after upgrade to premiere 2015

      Windows 7

      I7 4820K

      DDR4 - 32

      GTX 970 (SLI 2)

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