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Participant
December 5, 2016
Question

PREMIERE PRO CC 2017 Crashing on Mac

  • December 5, 2016
  • 23 replies
  • 32226 views

Premiere Pro has been routinely causing my iMac to crash since the 2017 update, at least 4-5 times per day.  This happens most commonly when I'm masking.  No other software is doing causing this problem.  I've built out massive compositions in After Effects with no real issue that haven't caused a crash.  I'm not entirely sure why such a simple function is doing this.

Here's my computer's specs:

!

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23 replies

Participant
March 10, 2018
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Participant
January 12, 2018

I am now using the iMac pro with Premiere and this ridiculous crashing continues...it happens on every machine I own (I have 4 machines...2 x macbook pro's, a Mac Pro and now the iMac Pro and all experience similar problems...the most recent being not being able to close the app without it hanging)...It doesn't matter if I use Premiere CC 2107 or 2018...it's a disaster!

I have been using Premiere for over 6 years since migrating from the old Final Cut 7. I am on the verge of going back to FCX...reluctantly but unless Adobe and Apple can really get their act together...I am have no choice but to do just that!

Kevin-Monahan
Community Manager
Community Manager
January 12, 2018

Halcyon Designs,

Looks like you need 1-1 assistance. Kindly contact our agents: FAQ: How do I contact Adobe Support?

Thank You,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Participant
January 12, 2018
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Participating Frequently
January 5, 2018
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Participant
December 28, 2017

Premiere Pro keeps crashing on my iMac too, for the first few weeks I kept sending the error report but I'm getting tired of it. I just downloaded the Final Cut Pro X trial, let's see how that goes... I didn't spend that much money on an iMac to get Windows Vista experience!

junkyardmagic
Participant
November 29, 2017

I'm having similar problems too - I'm a recent convert to Adobe, and I'm really hoping that I won't regret my move to PP.

Known Participant
October 19, 2017

@ryanp98507477

I just updated to High Sierra OS and then to Premiere Pro 2018.  Have been working for two days without one crash!

Known Participant
October 12, 2017

I just got off the phone with Adobe Tech Support and this is what I was told:

Click on premiere pro> preferences > media cache> clean unused cache.  The tech told me that the issue we have been encountering is common and advised me to set my prefs to automatically delete media cache files after 90 days.

I will let you know what happens.

Participant
October 12, 2017
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許喭98669835
Participant
August 21, 2017
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Participant
August 4, 2017

Same here. Been crashing always. When I create bins, or sometimes even when I'm choosing LUTS on lumetri.

Adobe please help.

Process:               Adobe Premiere Pro CC 2017 [1884]

Path:                  /Applications/Adobe Premiere Pro CC 2017/Adobe Premiere Pro CC 2017.app/Contents/MacOS/Adobe Premiere Pro CC 2017

Identifier:            com.adobe.PremierePro.CC11

Version:               11.1.2 (11.1.2)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe Premiere Pro CC 2017 [1884]

User ID:               501

Date/Time:             2017-08-05 01:15:31.062 +0800

OS Version:            Mac OS X 10.12.6 (16G29)

Report Version:        12

Anonymous UUID:        4BEA0DA5-7CF2-E6BF-A59B-B1C62459CD83

Sleep/Wake UUID:       E6A99041-7A35-4319-B5EF-723FBB48BC5D

Time Awake Since Boot: 44000 seconds

Time Since Wake:       11000 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000048

Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11

Termination Reason:    Namespace SIGNAL, Code 0xb

Terminating Process:   exc handler [0]

VM Regions Near 0x48:

-->

    __TEXT                 0000000100000000-0000000100002000 [    8K] r-x/rwx SM=COW  /Applications/Adobe Premiere Pro CC 2017/Adobe Premiere Pro CC 2017.app/Contents/MacOS/Adobe Premiere Pro CC 2017

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   libdispatch.dylib             0x00007fffe565a0f8 _dispatch_mach_send_push_and_trydrain + 54

1   libdispatch.dylib             0x00007fffe5657804 _dispatch_mach_send_msg + 282

2   libdispatch.dylib             0x00007fffe56578c3 dispatch_mach_send_with_result + 50

3   libxpc.dylib                   0x00007fffe58c5256 _xpc_connection_enqueue + 104

4   libxpc.dylib                   0x00007fffe58c4c9b xpc_connection_send_message_with_reply + 152

5   com.apple.Foundation           0x00007fffd190f81a -[NSXPCConnection _sendInvocation:withProxy:remoteInterface:withErrorHandler:timeout:userInfo:] + 3892

6   com.apple.Foundation           0x00007fffd190e8e0 -[NSXPCConnection _sendInvocation:withProxy:remoteInterface:withErrorHandler:] + 32

7   com.apple.CoreFoundation       0x00007fffcfeef54a ___forwarding___ + 538

8   com.apple.CoreFoundation       0x00007fffcfeef2a8 _CF_forwarding_prep_0 + 120

9   com.apple.HIToolbox           0x00007fffcf694a6c -[IMKInputSession deactivate] + 2953

10  com.apple.HIToolbox           0x00007fffcf6467db IMKInputSessionDeactivate + 36

11  com.apple.HIToolbox           0x00007fffcf645ba9 DeactivateInputMethodInstance + 100

12  com.apple.HIToolbox           0x00007fffcf63a66d utDeactivateAllSelectedIMInDocIterator + 87

13  com.apple.CoreFoundation       0x00007fffcfeb5e34 CFArrayApplyFunction + 68

14  com.apple.HIToolbox           0x00007fffcf48813b utDeactivateAllSelectedIMInDoc + 131

15  com.apple.HIToolbox           0x00007fffcf487ba0 MyDeactivateTSMDocument + 351

16  com.apple.HIToolbox           0x00007fffcf487a1f DeactivateTSMDocument + 64

17  com.apple.AppKit               0x00007fffcdbb8989 -[NSTextInputContext deactivate] + 157

18  com.apple.AppKit               0x00007fffce3c1e87 +[NSTextInputContext currentInputContext_withFirstResponderSync:] + 303

19  com.apple.AppKit               0x00007fffcd9eee42 -[NSApplication updateWindows] + 96

20  com.apple.AppKit               0x00007fffcde270a7 __38-[NSApplication setWindowsNeedUpdate:]_block_invoke.2372 + 68

21  com.apple.CoreFoundation       0x00007fffcff12d37 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23

22  com.apple.CoreFoundation       0x00007fffcff12ca7 __CFRunLoopDoObservers + 391

23  com.apple.CoreFoundation       0x00007fffcfef36d9 __CFRunLoopRun + 873

24  com.apple.CoreFoundation       0x00007fffcfef3114 CFRunLoopRunSpecific + 420

25  com.apple.HIToolbox           0x00007fffcf453ebc RunCurrentEventLoopInMode + 240

26  com.apple.HIToolbox           0x00007fffcf453bf9 ReceiveNextEventCommon + 184

27  com.apple.HIToolbox           0x00007fffcf453b26 _BlockUntilNextEventMatchingListInModeWithFilter + 71

28  com.apple.AppKit               0x00007fffcd9eca54 _DPSNextEvent + 1120

29  com.apple.AppKit               0x00007fffce1687ee -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2796

30  com.apple.AppKit               0x00007fffcdc430b6 -[NSApplication _doModalLoop:peek:] + 497

31  com.apple.AppKit               0x00007fffcde23374 __35-[NSApplication runModalForWindow:]_block_invoke + 64

32  com.apple.AppKit               0x00007fffcdc40b98 -[NSApplication runModalForWindow:] + 137

33  com.apple.AppKit               0x00007fffcddb18b5 _NXDoLocalRunAlertPanel + 368

34  com.apple.AppKit               0x00007fffcddb1636 NSRunAlertPanel + 295

35  com.adobe.UIFramework.framework 0x0000000107a7bd73 UIF::SystemMessageBox(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 195

36  com.adobe.Frontend.framework   0x00000001009f7168 FE::DisplayPanicSaveDialog(boost::shared_ptr<dvacore::threads::Gate> const&) + 408

37  com.adobe.Frontend.framework   0x00000001009f60db FE::DocumentManager::AttemptPanicProjectSave() + 139

38  com.adobe.dvacore.framework   0x00000001003a5fcc (anonymous namespace)::SignalHandler(int, __siginfo*, void*) + 396

39  libsystem_platform.dylib       0x00007fffe5882b3a _sigtramp + 26

40  ???                           000000000000000000 0 + 0

41  libdispatch.dylib             0x00007fffe5657804 _dispatch_mach_send_msg + 282

42  libdispatch.dylib             0x00007fffe56578c3 dispatch_mach_send_with_result + 50

43  libxpc.dylib                   0x00007fffe58c5256 _xpc_connection_enqueue + 104

44  libxpc.dylib                   0x00007fffe58c639d xpc_connection_send_message + 89

45  com.apple.Foundation           0x00007fffd190f821 -[NSXPCConnection _sendInvocation:withProxy:remoteInterface:withErrorHandler:timeout:userInfo:] + 3899

46  com.apple.Foundation           0x00007fffd190e8e0 -[NSXPCConnection _sendInvocation:withProxy:remoteInterface:withErrorHandler:] + 32

47  com.apple.CoreFoundation       0x00007fffcfeef54a ___forwarding___ + 538

48  com.apple.CoreFoundation       0x00007fffcfeef2a8 _CF_forwarding_prep_0 + 120

49  com.apple.HIToolbox           0x00007fffcf69c0e2 -[IMKInputSession hidePalettes] + 1526

50  com.apple.HIToolbox           0x00007fffcf646aff IMKInputSessionHidePalettes + 36

51  com.apple.HIToolbox           0x00007fffcf645f30 HideInputMethodInstancePaletteWindows + 100

52  com.apple.HIToolbox           0x00007fffcf4c36d1 utFixCurrentInputSourceInDocumentSkippingPalette + 161

53  com.apple.HIToolbox           0x00007fffcf4c3520 MyFixTSMDocument + 300

54  com.apple.AppKit               0x00007fffcdd3924d -[NSTextInputContext discardMarkedText] + 163

55  com.adobe.dvaui.framework     0x0000000106c16be8 -[DVAMacContainerView concludeTextInput] + 136

56  com.adobe.dvaui.framework     0x0000000106b8b927 dvaui::ui::UI_Node::UI_SetKeyboardFocusState(bool, __gnu_cxx::__normal_iterator<dvaui::ui::UI_Node**, std::vector<dvaui::ui::UI_Node*, std::allocator<dvaui::ui::UI_Node*> > >, __gnu_cxx::__normal_iterator<dvaui::ui::UI_Node**, std::vector<dvaui::ui::UI_Node*, std::allocator<dvaui::ui::UI_Node*> > >, dvaui::ui::UI_Node*, std::list<boost::intrusive_ptr<dvaui::ui::UI_Node>, std::allocator<boost::intrusive_ptr<dvaui::ui::UI_Node> > >*, dvaui::ui::FocusChangeReason) + 295

57  com.adobe.dvaui.framework     0x0000000106b8b667 dvaui::ui::UI_Node::UI_GainKeyboardFocus(dvaui::ui::FocusChangeReason) + 167

58  com.adobe.HandlerProject.framework 0x000000010f1fdca2 HandlerProject::ProjectViewModeSwitcher::HandleFieldSelection(int) + 66

59  com.adobe.HandlerProject.framework 0x000000010f1ea4c8 HandlerProject::ProjectViewModeSwitcher::DoCommand(UIF::Command const&) + 3752

60  com.adobe.HandlerProject.framework 0x000000010f1cb012 HandlerProject::ProjectView::OnHandleCommand(UIF::Command const&) + 370

61  com.adobe.HandlerProject.framework 0x000000010f1cf35b HandlerProject::ProjectView::ObeyCommand(UIF::Command const&) + 2235

62  com.adobe.UIFramework.framework 0x00000001079c1445 UIF::Commander::PostCommandInner(UIF::Command const&, bool&) + 901

63  com.adobe.Frontend.framework   0x00000001009ba779 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0<int>) + 41

64  com.adobe.UIFramework.framework 0x00000001079c1035 UIF::Commander::PostCommand(UIF::Command const&) + 117

65  com.adobe.UIFramework.framework 0x0000000107ac0e6e UIF::ShortcutManager::TranslateKeyboardEvent(UIF::KeySpec const&, bool, bool) const + 862

66  com.adobe.UIFramework.framework 0x0000000107ac3cbf UIF::ShortcutManager::DispatchKeyboardEvent(dvaui::ui::KeyboardEvent const&, bool) const + 191

67  com.adobe.Frontend.framework   0x0000000100a5b8f0 -[PremiereCocoaMacApplication sendEvent:] + 240

68  com.apple.AppKit               0x00007fffcd9e1427 -[NSApplication run] + 1002

69  com.adobe.Frontend.framework   0x0000000100a5d72d FE::MacApplication::RunSelf() + 45

70  com.adobe.Frontend.framework   0x0000000100991281 FE::Application::Run(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 7905

71  com.adobe.Frontend.framework   0x0000000100a5ffb8 FE::AppMain(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, void*) + 568

72  com.adobe.Frontend.framework   0x0000000100a61595 FE::Run(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int) + 485

73  com.adobe.PremierePro.CC11     0x00000001000015f7 main + 663

74  libdyld.dylib                 0x00007fffe5673235 start + 1

Model: MacBookPro13,3, BootROM MBP133.0226.B25, 4 processors, Intel Core i7, 2.9 GHz, 16 GB, SMC 2.38f7

Graphics: Intel HD Graphics 530, Intel HD Graphics 530, Built-In

Graphics: Radeon Pro 460, AMD Radeon Pro 460, PCIe, 4096 MB

Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320

Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x15A), Broadcom BCM43xx 1.0 (7.21.171.130.1a1)

Bluetooth: Version 5.0.5f1, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

USB Device: USB 3.0 Bus

USB Device: iBridge

USB Device: Portable SSD T3

Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1

Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1