Participant

Question

Premiere Pro CC 2017 doesn't play the video

Forum|Forum|8 years ago
August 29, 2017
4 replies
2378 views

While playingback the video on the timeline and in the Source monitor window, the coursor is moving forward and then back, that is, it is jumping back (twitching) . I can't view the video and hear the auidio properly.

How can I resolve this issue?

This topic has been closed for replies.

E

excited_Genie16B8

Legend

What make and model camera was used to record the video?

C

curious_artist5DC4Author

Participant

Canon Legria HF G25

E

excited_Genie16B8

Legend

OK, try this:

Importing assets into Premiere Pro from tapeless formats

Mo Alani

Community Expert

would you please provide this so we can help you better :

FAQ: What information should I provide when asking a question on this forum?

Alani

R

RobShultz

Community Expert

Can you try playing the video in player outside of Premiere and see that it plays ok?

Also check to see if your video drivers are up to date

C

curious_artist5DC4Author

Participant

Pinacle plays the video correctly and MPC-HC in the same way. Drivers are up to date too as far as I know.

R

RobShultz

Community Expert

I'd try clearing the cache.

At the top of the Premiere interface.

Premiere Pro (mac) Edit (windows) Preferences/Media Cache then click on clean unused. If that doesn't work.

You could also reset your preferences by: holding down Alt (Windows) or Option (Mac OS) while the application is starting.

Also make sure that someone hasn't spilled coffee in the keyboard.

C

curious_artist5DC4Author

Participant

I've cleared the cache and reset the preferenced. It doesn't work(((

And yeah, the keyboard is clean)

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