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Participant
April 22, 2017
Answered

Premiere Pro CC (2017) Force closing after startup

  • April 22, 2017
  • 2 replies
  • 4942 views

Hello there everyone,

I have a problem, not only Premiere Pro but also Adobe Media Encoder CC (2017).

I hope I can get some help with this as I am pretty stuck atm and don't really want to be paying for a product which doesn't work

When and what happend.

Yesterday I went to start making a new video. Premiere Pro was working fine apart from that it would not show the video of .avi formats for some reason. I didn't think much of it as I am fairly certain it happend before. I started up Media Encoder to convert the .avi files to .mp4 and it said it crashed but it started up anyway. I proceded to convert the files, however, they did not convert to .mp4 but some random file which I don't evin think exists. (.ao2 or something) I deleted those random files that were generated and went to try again. Thats when Media Encoder decided not to launch anymore. After attempts to fix it I gave up and went to try again the next day as it was getting late. So, as I went to try again this morning and failing to get it to work I thought I would come back to it after building my video a bit more in Premiere Pro. So I launched it through Creative Cloud and it would launch up the splash screen normaly but when it entered the program itself, about a second would pass and it would close down itslef without an error.

So the first Problem,

Premiere Pro force closes a second after launching.

How do I know it's force closing? I removed my user folder, which forces it to create a pre-built template thing. (first time launch prebuilt video thing) and it gives a popup "do you want to save before closing". If it was crashing it would just close, so thats the reason i believe it is force closing.

Things I have tried

I have seen suggetsions about re-installing graphics drivers, so i tried that but to no avail. (NVIDIA GeForce GTX 1060, Driver version 381.65)

I have tried uninstalling all adobe products (including Creative Cloud) and re-downloading/installing but still the problem persists.

I have also removed the cache files and preference files multiple times.

Running in administrator

Second problem,

Adobe Media Encoder instant crash

(I know this isn't the correct forum for this problem, but these problems occurd at the same time)

As soon as I click "open" in Creative Cloud, I get the error "Adobe Media Encoder CC 2017.1 has stopped working" and it will not launch.

Things I have tried

I have tried uninstalling all adobe products (including Creative Cloud) and re-downloading/installing but still the problem persists.

I have also removed the cache files and preference files multiple times.

Running in administrator

Reseting SL cache (http://www.problogbooster.com/2012/05/adobe-media-encoder-has-stopped-working-solved-fix-ame-cc-cs4-failed-crash-launch-… )

If I could get some help that would be great,

Kind Regards;

Brad

This topic has been closed for replies.
Correct answer Brad096

UPDATE! FIXED!

I have fixed both my problems by deleting the Adobe products, re-installing my OS then re-installing the Adobe products.

Premiere Pro now works fine and so does Media Encoder.

I am sorry to the people like me who wish they did not have to re-install the OS, but i'm afraid it was the only way I found out that actually worked.

I wish I didn't have to go that far but in the end I am happy with the result.

2 replies

Brad096AuthorCorrect answer
Participant
April 22, 2017

UPDATE! FIXED!

I have fixed both my problems by deleting the Adobe products, re-installing my OS then re-installing the Adobe products.

Premiere Pro now works fine and so does Media Encoder.

I am sorry to the people like me who wish they did not have to re-install the OS, but i'm afraid it was the only way I found out that actually worked.

I wish I didn't have to go that far but in the end I am happy with the result.

fourwindfilms
Known Participant
August 14, 2021

That's crazy.

Brad096Author
Participant
April 22, 2017

I forgot to put in system specs (alot of other posts have them)

OS

Windows 10 Enterprise 64-bit

CPU

Intel Core i7 2600 @ 3.40GHz

RAM

8GB Dual-Channel DDR2 @ 665Mhz

Motherboard

Acer Veriton S4610G

Graphics

2047MB NVIDIA GeForce GTX 1060 6GB (NVIDIA)

Storage

119GB SAMSUNG MZ7TD128H931GB

Western Digital WDC WD10EADS-00L5B1 (SATA)AFV-000L1 (SSD)

931GB Western Digital WDC WD10EACS-22D6B0 (SATA)

Display

G225HQ (1920x1080@60Hz)

L1718S (1280x1024@60Hz)