Known Participant

Question

Premiere Pro CC 2017 Project Corruption - Can't Roll Back Version

Forum|Forum|9 years ago
November 16, 2016
7 replies
1701 views

[UPDATE: This thread shows how to recover a WORKING version of PP... ]FAQ: How do I reinstall Premiere Pro CC 2015.2 (9.2)?]

[UPDATE 2: The project I was working on in 2017 yesterday WON'T open in 2015.2 - incompatible file format... and the GRIEF continues]

The Premiere Pro CC 2017 update is a disaster...

Can Adobe PLEASE tell people that 'Several major features are broken' - BEFORE you ask if we want to 'upgrade'?

This is costing me time/money and I have a deadline.

'Product does not work' is fine - we all understand that there can be issues...

...but if your loyal FEE PAYING USERS are not told of the challenges before clicking 'Update' in a clear/concise way - then it just causes pain.

Also, where is the button that says "OK, this version of Premiere Pro CC 2017 is f***ed - click here to roll back to the previous WORKING version".

I love Adobe products - use them all the time - but this is a MICROSOFT LEVEL FAIL.

Just looking at the problems people are posting... You have screwed us with this update Adobe.

PLEASE PLEASE PLEASE

For future updates, please make a 'These things are not working' list, so we can judge before pressing Go'

Also, please include a "OMG, roll me back to the working version" button

Thanks

Andrzej

UPDATE: Now PP won't even load - even after clearing the media cache and reloading

Full error message...

Problem signature:

Problem Event Name: APPCRASH

Application Name: Adobe Premiere Pro.exe

Application Version: 11.0.0.154

Application Timestamp: 580880fc

Fault Module Name: MXF_SDK_4.5.13_vs10.dll

Fault Module Version: 4.5.13.0

Fault Module Timestamp: 579d2d7c

Exception Code: c0000005

Exception Offset: 00000000000caff7

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 2057

Additional Information 1: 118a

Additional Information 2: 118af531b134a298d7f36c76378d8d99

Additional Information 3: 562d

Additional Information 4: 562d55d4d4045628818ff3562f8d8441

This topic has been closed for replies.

culture geneve

Participant

Is it best to just revert to previous version?

I am just starting a very big project (2.7tb rushes) + audio bug.

Should i carry on?

Will there be an update soon so i wait to reinstall then begin?

P

przoneAuthor

Known Participant

Installed the PP2017 update and it's no better... I never applied to join the Adobe Beta Testing programme.

I would expect this level of FAIL from a game company - not Adobe.
The project that I had to deliver 2 days ago - still won't get to the end of a render.

It picks 'random spots' and the stream seems to 'stick' on one frame, then crash.

I've cleared the caches etc - no luck.

It really is f***ed.

Abambo

Community Expert

First I have PP 2015 and 2017 in // on my machine. Second: I would not upgrade in the middle of a project, except if I could solve critical issues with that upgrade.

As of my knowledge, Adobe flags all known issues in their documentation.

ABAMBO | Hard- and Software Engineer | Photographer

P

przoneAuthor

Known Participant

Hi Abambo,

I OK-ed the updates in the afternoon (when I did not have a project on), but came back with a project that night

Followed by the disaster

I'd NEVER update Wordpress or a Microsoft product when it first arrives...

...but Adobe hasn't let me down in YEARS

The update to Premiere was an abomination

Check the forums etc - it seriously rendered chunks of the product un-usable
Photoshop was also decimated by the CC 2017 udpate

Adobe has been struggling with that one for mor ethan 6 weeks - no solution in site

R Neil Haugen

Legend

I would note that naturally, the people that mostly come here do so because they have a problem ... the people that don't have issues, don't. It's the nature of the beast and does at times 'skew the view' so it seems everyone is having issues.

The dance a company like Adobe does is always to look at the percentage of clients having any one issue versus the normally working user-base. How far down for user-percentage issues do you go? That's just "real life". And we users aren't always going to be thrilled with the choices made ... as, realistically, within the company there will be discussion as to when to push new & when to fix old.

The issue for each of us with an issue is naturally very personal and immediate. In my experience, as a company, Adobe has a great feel and vision for the path they are on to support all types of graphics use ... video, still image, Illustrator, and on. And, as a company, they want to be very supportive of their user communities.

But at times, they don't do as well with the individual steps they take along that path with various products. And parts of their "help/support" system can at times be abysmal. I've had plenty of direct conversations with Support staffers who are at various points ... irritated (to put it politely) ... with other parts of the development/support "chain". Because they do care very much how the product works for and supports their users. Kevin Monahan, head of Product Support for the "Digital Video/Audio Apps" or DVA's, is a great resource and support for the user base, as are the other staffers under him who post on here from time to time. He's a long-experienced pro as an editor, and used to be a certified teacher of FCP back about FCP 3-5 or so, I think it was. Even worked mostly as a colorist at one point, He knows the user needs well, and is a great help.

Oh ... and Kevin always says that PrPro users on going to either phone or internet chat support, should IMMEDIATELY ask for the Video Queue on getting a person on the other end. It gets you out of 'general' support into the people with at least some idea of that specific program.

As an ACP (and we are all volunteers), I do communicate with other ACP's, and yes, there's been some problems with the latest Photoshop release also ... as well as Dreamweaver. So far there's been at least one update for each of those (as I recall) attempting to start nailing down the bugs that got loose. And they've acknowledged a few issues with PrPro also. How fast they'll get fixes out that get the ones of us hammered by any one or more things ... no idea. It is something they're working on, but they are very private about such things.

I'm working very stable in 2017, as are the majority of the user base. Some of the users (like yourself) are not. If 2015.3/4 was stable for you, then of course ... there's not that many 'new' tricks & features in 2017, keep working in the one that works. That is one of the features of the whole CC idea ... that one can continue to use multiple versions, as long as they are "full build" versions. Until 2017 came out, I had projects still going in 2014 and 2015.2 along with 2015.3. I don't normally update projects to new versions.

Right now, I've got only 2015.2 and 2017 loaded on my main editor. It's a new rig, and I'm not needing to work any project in an earlier version. If something comes up and I need to go back ... I'd look at creating a project in the current version & "importing" the earlier project file ... if that all works fine, great ... if not, I'll download/install the earlier version & go to work "there".

Neil

Everyone's mileage always varies ...

E

excited_Genie16B8

Legend

I've seen a couple labeling issues, but everything I've tested so far in 2017 is working fine here.

Matt Young14394008

Legend

Jim, does the soften parameter in Ultra Key work for you? It has not worked for me for months, and still doesn't work in the latest update of 2017.

E

excited_Genie16B8

Legend

Jim, does the soften parameter in Ultra Key work for you?

That did crash my display driver.

AbbeyTheTeacher

Participant

My main issue has been my Nvidia Graphics card M3000M working with Premiere. I updated the driver because Premiere said I needed to do that in order for it work. That created a new set of problems as Premiere kept trying to "eject" the graphics card and would not read the graphic card at all.

I found a work around by opening Photoshop first and then opening Premiere. I guess Premiere is able to read the graphics card as mounted once another program opened???

I've been able to finish a project in Premiere 17 once I found this work around.

M

manufield

Participant

Thanks JC Films for the workaround! I had the same issue with my new laptop attempting to "eject" its Nvidia graphics card whenever I started up Premiere, resulting in system slow-down and an eventual Windows hang/crash. Seeing your post, I tried opening Media Encoder first, then Premiere. Your workaround seems to have worked this way too... Fingers crossed that this is a reproducible fix...

Adobe: please fix this major bug ASAP!!

E

excited_Genie16B8

Legend

Adobe: please fix this major bug ASAP!!

This is just a user forum.

Feature Request/Bug Report Form

andymees@aje

Legend

[UPDATE 2: The project I was working on in 2017 yesterday WON'T open in 2015.2 - incompatible file format... and the GRIEF continues]

There's a little utility out there that might help you to modify your project file so that CC2015.2 will accept it.

It's not freeware, but the author kindly offers a try before you buy option that should let you handle your current situation. Always good to support 3rd party developers though, so if it works for you, please consider a purchase.

PrProBCC - Adobe Premiere CC 2017 Project Converter

...or if you fancy getting your hands dirty, a "pproj" file is just an XML file that has been compressed in the gzip format, and there are plenty of options out there for decompressing and recompressing gzip files, so you can get stuck in modifying version numbers if you dare ;-)