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TexasChance
TexasChance
Participating Frequently
November 13, 2017

I work with a ton of pics. JPG, PNG, PSD, of resolutions from 200x200 up to massive custom PNGS like 1920x15000 for weird pans and stuff. There is no rhyme or reason that I can ascertain to predict the crashes. Today it was when I would turn off keyframe on scale and position for a 500x700 jpg. A few weeks ago it was a 1920x1080 png I was key framing scale. I have workarounds...generally after the crash I open up the saved version, delete the pic, put it back in, and it's fine. But this is definitely a bug I'd like to see squished. Thanks!

Vidya Sagar
Adobe Employee
Vidya Sagar
Adobe Employee
January 3, 2018

Hi chancekear,

Please check the same article for best practices for using images in Premiere Pro: Importing still images into Premiere Pro

Thanks,

Vidya.

Vidya Sagar
Adobe Employee
Vidya Sagar
Adobe Employee
October 9, 2017

Hi tarifoni,

Please check if the permissions in the OS are set properly. Let us know the status.

fixing permissions problem that impedes start of Adobe applications | Creative Cloud blog by Adobe

Thanks,

Vidya

A
Anonymous
October 9, 2017

already did so.

iniust noticed that the crash happen when I am editing photos and try to make some scale and zoom on it. When the project includes only videos it is working fine. Only photos are creating issues. Do you ha e any suggestions on how to deal with high Rez photo on timeline ?

Vidya Sagar
Adobe Employee
Vidya Sagar
Adobe Employee
January 3, 2018

Hi tarifoni,

Sorry for the delay in response. Please check this article for instructions related to using still images in Premiere Pro: Importing still images into Premiere Pro

Thanks,

Vidya.

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