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davidh15217265
Participant
November 3, 2016
Answered

Premiere Pro CC 2017 won't open

  • November 3, 2016
  • 12 replies
  • 35159 views

Since I updated to 2017 Premiere Pro. When I try to launch it from the Creative Cloud App it shows the initializing but once that's complete the actual program isn't showing on the screen. It shows up in task manager but that's it. There is no error message.

Any help would be appreciated.

Correct answer jessicaboland101

Not sure why it worked but I switched to the guest profile on my Mac and then switched back to mine. Adobe then detected an error and asked me to uninstall Premiere. I did as it asked and reinstalled it without my preferences and it has opened. I would still love to hear further information as to why this may have happened.

12 replies

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H
hagglebarger
Participant
November 3, 2016

Just updated all installed apps to CC 2017. Nothing will launch. Tried launching Photoshop, Illustrator, Lightroom. Nothing launches. iMac, Sierra.

Vidya Sagar
Adobe Employee
Vidya Sagar
Adobe Employee
November 4, 2016

Hi Hagglebarger, Kabctvjohnlechuga,

1. Is there any error message?

2. Just for test, Login to Mac using a New Administrator account & try launching Premiere Pro.

          macOS Sierra: Set up users, guests, and groups on your Mac

Please let us know the status,

Thanks,

Vidya Sagar.

K
KPhotog
Participant
November 5, 2016

Hello Adobe Expert,

I've just upgraded from Adobe Premiere Pro CC 2015 to Adobe Premiere Pro CC 2017.  I'm having similar problem.

This the Event log -

Faulting application name: Adobe Premiere Pro.exe, version: 11.0.0.154, time stamp: 0x580880fc

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x0000000033c574b6

Faulting process id: 0x1fc0

Faulting application start time: 0x01d2370d33ccfe7c

Faulting application path: E:\Users\Adobe CC\Adobe Premiere Pro CC 2017\Adobe Premiere Pro.exe

Faulting module path: unknown

Report Id: 20f51e28-257b-4c2d-ba23-5159d6cebba4

Faulting package full name:

Faulting package-relative application ID:

Can you please direct me to how to go back to the previous version, until this gets resolved?

Vidya Sagar
Adobe Employee
Vidya Sagar
Adobe Employee
November 3, 2016

Hi Davidh,

Run Premiere Pro as an Administrator & check. Following are the instructions:

1. Quit all Premiere Pro processes running in background in Task Manager.

     including Adobe Dynamic Link Manager CC 2017.0 Process, Adobe QT32 Server CC 2017.0 process,

2. Right Click on Premiere Pro shortcut key > Choose Run as an Administrator.

Please let us know the status of the Issue.

Thanks,

Vidya Sagar.

J
jeffk5226539
Participant
November 5, 2016

I renamed LavasoftTcpService64.dll to Old.LavasoftTcpService64.dll and got the latest versions of Photoshop CC 2017 and Dreamweaver CC 2017 working but Premiere Pro gave me the "stopped working" error when trying to start it up. Removed Premier Pro CC 2017 and reinstalled Premier Pro CC 2015.4 but now it gives me the "stopped working" error.

Also appears neither Bridge CC 2017 nor Bridge CC 2015 will work.

Faulting application name: Adobe Premiere Pro.exe, version: 10.4.0.30, time stamp: 0x579b0be5

Faulting module name: dynamiclink.dll, version: 10.4.0.30, time stamp: 0x579ae4a5

Exception code: 0xc0000005

Fault offset: 0x000000000001e7f3

Faulting process id: 0x28f8

Looks like I'm going to have to spend hours running the CC Cleaner Tool for Windows and reinstalling software. Running Windows 10. Tried running Premiere Pro CC 2017 as administrator.

J
jeffk5226539
Participant
November 16, 2016

Found more Lavasoft programs, renamed them and everything works.

Renamed:

C:\Program Files (x86)\Lavasoft to C:\Program Files (x86)\Old.Lavasoft

C:\Windows\System32\LavasoftTcpService64.dll to C:\Windows\System32\Old.LavasoftTcpService64.dll

C:\Windows\System32\LavasoftTcpServiceOff.ini to C:\Windows\System32\Old.LavasoftTcpServiceOff.ini

C:\Windows\SysWOW64\LavasoftTcpService64.dll to C:\Windows\SysWOW64\Old.LavasoftTcpService64.dll

C:\Windows\SysWOW64\LavasoftTcpServiceOff.ini to C:\Windows\SysWOW64\Old.LavasoftTcpService64.dll

Before renaming anything it would be probably be best to see if you can use "Programs and Features" to uninstall Lavasoft.


I believe the Lavasoft program was a pop-up blocker. If you have anything that blocks pop-up's or prevents adobe from calling home (anti-malware), it might be causing the problem.

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