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BareBorre
Participating Frequently
October 19, 2017
Answered

Premiere Pro CC 2018 crashes on start

  • October 19, 2017
  • 62 replies
  • 81189 views

Hi, the update to CC 2018 works fine on all programs except Premiere Pro. When starting, it crashes on splash screen with the error message: "Adobe Premiere Pro CC has stopped working". I cannot see that this is related to the "firewall" problem as all the other programs works well. Anyone have the same problem? or maybe a quick fix for this?

Thanks!

    This topic has been closed for replies.
    Correct answer Kevin-Monahan

    Updating to 12.1.1 fixes this issue most of the time.

    If this did not fix your issue, please create a new post.

    Thanks,
    Kevin

    62 replies

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    europac
    europac
    Known Participant
    October 20, 2017

    Same issue here.  Running Windows 10. PP opens but try to import any image or video vile the program freezes

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    BareBorreAuthor
    Participating Frequently
    October 20, 2017

    Hopefully someone from Adobe Staff will respond soon!

      Vidya Sagar
      Adobe Employee
      Vidya Sagar
      Adobe Employee
      October 19, 2017

      Hi BareBorre,

      Sorry for the inconvenience. Are you on windows or mac?

      Could you please check if there is an update for GPU drivers are available?

      Thanks,

      Vidya.

      B
      BareBorreAuthor
      Participating Frequently
      October 19, 2017

      Hi Vidya,

      GPU drivers are updated on Win 10. Even tried a couple of older drivers, but no effect. Still crashing on splash screen.

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      BareBorreAuthor
      Participating Frequently
      October 20, 2017

      I have the same problem. I updated Premiere Pro CC 2018 last night and now it crashes on launch. I just tried uninstalling then reinstalling Premiere Pro CC 2017, per AB's comment above, and now I have the same issue when I try to launch 2017, it only crashes. @adobe, please help.


      Same here hypergravity. Now my PremierePro CC 2017 also crashes..need serious help now

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